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Head-to-head · Utility Billing Software

Utilities Group vs Zero Friction

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Utilities Group #1 in Utility Billing Software 9.4/10 Paid ✓ 4 of 5 features Try Utilities Group
Zero Friction #10 in Utility Billing Software 8.2/10 Pricing on request ✓ 5 of 5 features Visit Zero Friction

Utilities Group leads on 0 checks, Zero Friction on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUtilities Group · 9.4/10
  • Most featuresZero Friction · 5 of 5

Utilities Group scores higher on our rubric for utility billing software: 9.4 against 8.2 out of 10; our editors rank them #1 and #10.

Utilities Group is the better fit for complex, multi-utility retailers. Zero Friction is the better fit for district and communal heating operators.

  • Utilities Group fits best

    Complex, multi-utility retailers

  • Zero Friction fits best

    District and communal heating operators

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Side by side

Feature Utilities Group 9.4/10 Visit ↗ Zero Friction 8.2/10 Visit ↗
At a glance
Editor score 9.4 8.2
Ranking #1 in Utility Billing Software #10 in Utility Billing Software
Best for Complex, multi-utility retailers District and communal heating operators
Pricing model Paid Paid
Starting price $0.80/unit/mo —
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email Email, Live chat, Phone, Docs · 24/7
Integrations 50+ integrations 11 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Utilities Group 4/5 · Zero Friction 5/5
Rate management ✓ ✓
Meter data import ✓ ✓
Payment processing ✓ ✓
Autopay Not checked yet ✓ (best)
Customer account portal ✓ ✓
Specs
Utility types electricity, gas, solar, batteries, EV charging and VPPs district heating, communal heating, cooling
Billing model Mixed Mixed
Our review
Pros
  • Real-time rating supports interval data, demand charges and tariffs
  • Covers compliance, payments, market transactions and customer portals
  • Integrates with finance, CRM, data and utility market systems
  • Supports meter validation, cost allocation, invoicing, payments, and collections
  • Connects with meter, CRM, ERP, banking, reporting, and payment systems
  • Includes customer account tools and an optional portal for usage and invoices
Cons
  • Pricing is subject to a formal proposal and minimum commercial terms
  • The Starter plan supports only one vertical
  • Its breadth may exceed the needs of simple billing operations
  • Pricing requires a sales conversation
  • The customer portal is available separately
  • Its focus is limited to district heating, communal heating, and cooling
Our verdict

Utilities Group is a cloud billing platform for energy retailers and other operators billing metered or usage-based services. It supports electricity, gas, solar, batteries, EV charging and virtual power plants, alongside telco and…

Read the review →

Zero Friction is a cloud-based utility billing and meter-to-cash platform for district-heating, communal-heating, and cooling suppliers. It is designed for organizations that need to process meter and consumption data, configure tariffs…

Read the review →
  1. Utilities GroupUtility Billing Software 9.4Paid
  2. Zero FrictionUtility Billing Software 8.2Pricing on request

Strengths and trade-offs

  • Utilities Group — where it wins

    • Real-time rating supports interval data, demand charges and tariffs
    • Covers compliance, payments, market transactions and customer portals
    • Integrates with finance, CRM, data and utility market systems

    Where it doesn't

    • Pricing is subject to a formal proposal and minimum commercial terms
    • The Starter plan supports only one vertical
    • Its breadth may exceed the needs of simple billing operations

  • Zero Friction — where it wins

    • Supports meter validation, cost allocation, invoicing, payments, and collections
    • Connects with meter, CRM, ERP, banking, reporting, and payment systems
    • Includes customer account tools and an optional portal for usage and invoices

    Where it doesn't

    • Pricing requires a sales conversation
    • The customer portal is available separately
    • Its focus is limited to district heating, communal heating, and cooling

More comparisons

All utility billing software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update