Splunk IT Service Intelligence vs Keep

Splunk IT Service Intelligence9.2Visit Keep8.9Visit

Higher score Splunk IT Service Intelligence #3 in Alert Management Software 9.2/10 Pricing on request ✓ 4 of 4 features Visit Splunk

vs

Keep #5 in Alert Management Software 8.9/10 Free plan Free plan✓ 4 of 4 features Visit Keep

• Splunk IT Service Intelligence fits best

  Large IT operations teams

• Keep fits best

  Teams wanting automation and AI correlation

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Side by side

Feature	Splunk IT Service Intelligence 9.2/10 Visit ↗	Keep 8.9/10 Visit ↗
At a glance
Editor score	9.2	8.9
Ranking	#3 in Alert Management Software	#5 in Alert Management Software
Best for	Large IT operations teams	Teams wanting automation and AI correlation
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$199/mo
Free plan	—	✓ (best)
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Integrations	7 integrations	10 integrations
Features Splunk IT Service Intelligence 4/4 · Keep 4/4
Alert deduplication	✓	✓
Routing rules	✓	✓
Alert enrichment	✓	✓
Suppression rules	✓	✓
Specs
Included alert volume	Not checked yet	200 /mo
Alert retention	Not checked yet	14 days
Our review
Pros	Deduplicates and correlates events into manageable episodes. Enriches alerts with service, entity, CMDB, and maintenance context. Automates episode actions and offers REST APIs for ITSI objects.	Deduplicates and groups alerts to reduce noise. Automates responses with configurable workflow triggers and actions. Connects monitoring, incident, ticketing, and communication tools.
Cons	Requires contacting sales for quote-based pricing. Designed for organizations managing complex IT environments. Service monitoring and episode management may exceed narrow alerting needs.	Startup is limited to 5 workflows, 1 integration, and 1 user. Growth caps deduplicated alerts at 200 per month and retention at 14 days. AI correlation and enterprise controls are reserved for Enterprise + AI.
Our verdict	Splunk IT Service Intelligence (ITSI) brings application, infrastructure, network, and third-party monitoring data together for IT operations teams managing complex environments. It monitors service health, groups notable events into… Read the review →	Keep is an open-source alert management and AIOps platform for SRE, operations, and engineering teams that need to bring alerts from monitoring and incident tools into one interface. It groups and deduplicates incoming alerts, adds context… Read the review →

Strengths and trade-offs

• Splunk IT Service Intelligence — where it wins

  • Deduplicates and correlates events into manageable episodes.
  • Enriches alerts with service, entity, CMDB, and maintenance context.
  • Automates episode actions and offers REST APIs for ITSI objects.

  Where it doesn't

  • Requires contacting sales for quote-based pricing.
  • Designed for organizations managing complex IT environments.
  • Service monitoring and episode management may exceed narrow alerting needs.

• Keep — where it wins

  • Deduplicates and groups alerts to reduce noise.
  • Automates responses with configurable workflow triggers and actions.
  • Connects monitoring, incident, ticketing, and communication tools.

  Where it doesn't

  • Startup is limited to 5 workflows, 1 integration, and 1 user.
  • Growth caps deduplicated alerts at 200 per month and retention at 14 days.
  • AI correlation and enterprise controls are reserved for Enterprise + AI.

• Splunk IT Service Intelligence9.2/10 · Pricing on request

  Correlates and enriches alerts to help teams investigate service-impacting events.

  Visit SplunkFull verdict →
• Keep8.9/10 · Free plan

  Keep groups and enriches alerts, then automates response workflows across connected tools.

  Visit KeepFull verdict →