Splunk IT Service Intelligence vs Nova AI Ops

Splunk IT Service Intelligence9.2Visit Nova AI Ops8.6Visit

Higher score Splunk IT Service Intelligence #3 in Alert Management Software 9.2/10 Pricing on request ✓ 4 of 4 features Visit Splunk

vs

Nova AI Ops #8 in Alert Management Software 8.6/10 7-day trial Free trial✓ 4 of 4 features Visit Nova AI Ops

• Splunk IT Service Intelligence fits best

  Large IT operations teams

• Nova AI Ops fits best

  SRE and DevOps teams seeking AI alert operations

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Side by side

Feature	Splunk IT Service Intelligence 9.2/10 Visit ↗	Nova AI Ops 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#3 in Alert Management Software	#8 in Alert Management Software
Best for	Large IT operations teams	SRE and DevOps teams seeking AI alert operations
Pricing model	Paid	Paid
Starting price	Pricing on request	$16/user/mo
Free plan	—	—
Free trial	—	7 days
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Integrations	7 integrations	17 integrations
Features Splunk IT Service Intelligence 4/4 · Nova AI Ops 4/4
Alert deduplication	✓	✓
Routing rules	✓	✓
Alert enrichment	✓	✓
Suppression rules	✓	✓
Specs
Included alert volume	Not checked yet	Not checked yet
Alert retention	Not checked yet	60 days
Our review
Pros	Deduplicates and correlates events into manageable episodes. Enriches alerts with service, entity, CMDB, and maintenance context. Automates episode actions and offers REST APIs for ITSI objects.	Groups and deduplicates alerts across sources, with cross-signal correlation Configurable routing, escalation, suppression, and multi-channel delivery AI runbooks and autonomous remediation with approval workflows
Cons	Requires contacting sales for quote-based pricing. Designed for organizations managing complex IT environments. Service monitoring and episode management may exceed narrow alerting needs.	No free plan; the 7-day trial is time-limited Basic is limited to 1 user, 5 hosts, and 25 services Team and Enterprise pricing is not specified as a fixed monthly rate
Our verdict	Splunk IT Service Intelligence (ITSI) brings application, infrastructure, network, and third-party monitoring data together for IT operations teams managing complex environments. It monitors service health, groups notable events into… Read the review →	Nova AI Ops brings infrastructure monitoring, alert management, on-call scheduling, incident response, and AI-assisted remediation into one platform. It is aimed at SRE, DevOps, and platform engineering teams that want to connect… Read the review →

Strengths and trade-offs

• Splunk IT Service Intelligence — where it wins

  • Deduplicates and correlates events into manageable episodes.
  • Enriches alerts with service, entity, CMDB, and maintenance context.
  • Automates episode actions and offers REST APIs for ITSI objects.

  Where it doesn't

  • Requires contacting sales for quote-based pricing.
  • Designed for organizations managing complex IT environments.
  • Service monitoring and episode management may exceed narrow alerting needs.

• Nova AI Ops — where it wins

  • Groups and deduplicates alerts across sources, with cross-signal correlation
  • Configurable routing, escalation, suppression, and multi-channel delivery
  • AI runbooks and autonomous remediation with approval workflows

  Where it doesn't

  • No free plan; the 7-day trial is time-limited
  • Basic is limited to 1 user, 5 hosts, and 25 services
  • Team and Enterprise pricing is not specified as a fixed monthly rate

• Splunk IT Service Intelligence9.2/10 · Pricing on request

  Correlates and enriches alerts to help teams investigate service-impacting events.

  Visit SplunkFull verdict →
• Nova AI Ops8.6/10 · 7-day trial

  Correlates signals, routes alerts, and supports incident response with AI runbooks.

  Visit Nova AI OpsFull verdict →