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Head-to-head · Incident Response Software

ServiceNow Security Incident Response vs Forendi

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score ServiceNow Security Incident Response #6 in Incident Response Software 8.6/10 Pricing on request ✓ 1 of 6 features Visit ServiceNow
Forendi #8 in Incident Response Software 8.4/10 7-day trial Free trial✓ 5 of 6 features Visit Forendi

ServiceNow Security Incident Response leads on 0 checks, Forendi on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Security Incident Response · 8.6/10
  • Free trialonly Forendi
  • Most featuresForendi · 5 of 6

ServiceNow Security Incident Response scores higher on our rubric for incident response software: 8.6 against 8.4 out of 10; our editors rank them #6 and #8.

ServiceNow Security Incident Response is the better fit for enterprise security operations teams. Forendi is the better fit for DFIR teams needing threat intelligence.

  • ServiceNow Security Incident Response fits best

    Enterprise security operations teams

  • Forendi fits best

    DFIR teams needing threat intelligence

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Side by side

Feature ServiceNow Security Incident Response 8.6/10 Visit ↗ Forendi 8.4/10 Visit ↗
At a glance
Editor score 8.6 8.4
Ranking #6 in Incident Response Software #8 in Incident Response Software
Best for Enterprise security operations teams DFIR teams needing threat intelligence
Pricing model Paid Paid
Starting price — $199/mo
Free plan Not checked yet —
Free trial — 7 days
Deployment Cloud Cloud
Platforms Web Windows, macOS, Linux
Support Community, Docs Email, Phone
Compliance SOC 2, ISO 27001, GDPR GDPR, ISO 27001
Built for Enterprise Mid-market, Enterprise
Features ServiceNow Security Incident Response 1/6 · Forendi 5/6
Case management ✓ ✓
Evidence tracking Not checked yet ✓ (best)
Responder collaboration Not checked yet ✓ (best)
On-call scheduling Not checked yet Not checked yet
Audit log Not checked yet ✓ (best)
API access Not checked yet ✓ (best)
Specs
Deployment options Not checked yet Cloud
Our review
Pros
  • Ingests alerts from SIEM, EDR, and endpoint tools
  • Adds CMDB asset and risk context to security incidents
  • Automates playbooks, enrichment, containment, and remediation
  • Combines incident, case, evidence, and audit-trail management
  • Supports endpoint collection across Windows, macOS, and Linux
  • Connects threat intelligence through TAXII 2.1, MISP, and REST
Cons
  • Pricing requires a custom quote
  • Cloud deployment may not fit teams requiring another model
  • Advanced automation is reserved for higher-tier plans
  • No perpetual free plan
  • DFIR Platform pricing is $499 per analyst per month
  • Cloud deployment may not suit teams seeking another deployment model
Our verdict

ServiceNow Security Incident Response is a cloud-based security operations product for enterprise security teams. It brings together alert ingestion from SIEM, EDR, and endpoint tools with case management, CMDB asset and risk context,…

Read the review →

Forendi is a cloud-based digital forensics and incident response platform for security operations, incident response, and DFIR teams. It brings incident lifecycle management, case management, evidence tracking, forensic collection, threat…

Read the review →
  1. ServiceNow Security Incident ResponseIncident Response Software 8.6Pricing on request
  2. ForendiIncident Response Software 8.47-day trial

Strengths and trade-offs

  • ServiceNow Security Incident Response — where it wins

    • Ingests alerts from SIEM, EDR, and endpoint tools
    • Adds CMDB asset and risk context to security incidents
    • Automates playbooks, enrichment, containment, and remediation

    Where it doesn't

    • Pricing requires a custom quote
    • Cloud deployment may not fit teams requiring another model
    • Advanced automation is reserved for higher-tier plans

  • Forendi — where it wins

    • Combines incident, case, evidence, and audit-trail management
    • Supports endpoint collection across Windows, macOS, and Linux
    • Connects threat intelligence through TAXII 2.1, MISP, and REST

    Where it doesn't

    • No perpetual free plan
    • DFIR Platform pricing is $499 per analyst per month
    • Cloud deployment may not suit teams seeking another deployment model
  • ServiceNow Security Incident Response8.6/10 · Pricing on request

    A cloud-based incident response platform for coordinated enterprise security operations.

    Visit ServiceNowFull verdict →
  • Forendi8.4/10 · 7-day trial

    A focused DFIR platform combining casework, forensics, intelligence, and evidence integrity.

    Visit ForendiFull verdict →

More comparisons

All incident response software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update