ORNA vs ServiceNow Security Incident Response

ORNA8.8Visit SSServiceNow Security Incident Response8.6Visit

Higher score ORNA #4 in Incident Response Software 8.8/10 Free plan Free plan✓ 6 of 6 features Visit ORNA

vs

SS ServiceNow Security Incident Response #6 in Incident Response Software 8.6/10 Pricing on request ✓ 1 of 6 features Visit ServiceNow

• ORNA fits best

  Small teams wanting free IR automation

• ServiceNow Security Incident Response fits best

  Enterprise security operations teams

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Side by side

Feature	ORNA 8.8/10 Visit ↗	SSServiceNow Security Incident Response 8.6/10 Visit ↗
At a glance
Editor score	8.8	8.6
Ranking	#4 in Incident Response Software	#6 in Incident Response Software
Best for	Small teams wanting free IR automation	Enterprise security operations teams
Pricing model	Free plan + paid	Paid
Starting price	—	—
Free plan	✓ (best)	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Email, Live chat · 24/7	Community, Docs
Compliance	SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR
Built for	Small business, Mid-market	Enterprise
Features ORNA 6/6 · ServiceNow Security Incident Response 1/6
Case management	✓	✓
Evidence tracking	✓ (best)	Not checked yet
Responder collaboration	✓ (best)	Not checked yet
On-call scheduling	✓ (best)	Not checked yet
Audit log	✓ (best)	Not checked yet
API access	✓ (best)	Not checked yet
Specs
Deployment options	Hybrid	Not checked yet
Our review
Pros	Free tier includes cases, playbooks, evidence, audit logs, and AI Supports web and self-hosted deployment Connects with 200+ security and infrastructure tools	Ingests alerts from SIEM, EDR, and endpoint tools Adds CMDB asset and risk context to security incidents Automates playbooks, enrichment, containment, and remediation
Cons	Advanced capabilities are divided across multiple plan tiers Its focus is cybersecurity incident response, not general operations Self-hosted deployment may require more internal administration	Pricing requires a custom quote Cloud deployment may not fit teams requiring another model Advanced automation is reserved for higher-tier plans
Our verdict	ORNA is a cyber incident response and case management platform for security, digital forensics, and cross-functional response teams. It combines alert detection and severity-based routing with incident dashboards, case management,… Read the review →	ServiceNow Security Incident Response is a cloud-based security operations product for enterprise security teams. It brings together alert ingestion from SIEM, EDR, and endpoint tools with case management, CMDB asset and risk context,… Read the review →

Strengths and trade-offs

• ORNA — where it wins

  • Free tier includes cases, playbooks, evidence, audit logs, and AI
  • Supports web and self-hosted deployment
  • Connects with 200+ security and infrastructure tools

  Where it doesn't

  • Advanced capabilities are divided across multiple plan tiers
  • Its focus is cybersecurity incident response, not general operations
  • Self-hosted deployment may require more internal administration

• ServiceNow Security Incident Response — where it wins

  • Ingests alerts from SIEM, EDR, and endpoint tools
  • Adds CMDB asset and risk context to security incidents
  • Automates playbooks, enrichment, containment, and remediation

  Where it doesn't

  • Pricing requires a custom quote
  • Cloud deployment may not fit teams requiring another model
  • Advanced automation is reserved for higher-tier plans

• ORNA8.8/10 · Free plan

  A broad free tier for small teams that need structured incident response.

  Visit ORNAFull verdict →
• SSServiceNow Security Incident Response8.6/10 · Pricing on request

  A cloud-based incident response platform for coordinated enterprise security operations.

  Visit ServiceNowFull verdict →