ServiceNow Security Incident Response
ServiceNow Security Incident Response: A ServiceNow-centered SOAR option that connects incident response with CMDB and IT workflows. Ranked #10 of 22 in SOAR Software by our editors (8.4/10); pricing: Pricing on request; best for serviceNow-centered security operations teams.
At a glance
- Editor score8.4 / 10
- PricingPricing on request
- Best forServiceNow-centered security operations teams
- Playbook automationYes
- Founded2004 · Santa Clara, California, United States
- Facts checked20 Sep 2026
Where it wins
- Connects alerts with CMDB asset and risk context
- Automates phishing, malware, containment, and remediation workflows
- Adds AI-assisted summaries, analysis, and resolution notes
Where it doesn't
- Requires a custom quote for every package
- Cloud deployment may not suit teams needing other models
- Listed integrations are less broad than dedicated SOAR leaders
Our verdict on ServiceNow Security Incident Response
ServiceNow Security Incident Response is a cloud-based security operations product for enterprise security teams. It ingests alerts from SIEM, EDR, and endpoint tools, enriches incidents with CMDB asset and risk context, and coordinates investigation, containment, remediation, and related IT workflows. Its scope combines case management, configurable playbooks, threat-intelligence lookups, enrichment automation, dashboards, metrics, and AI-assisted incident analysis. ServiceNow offers web and API access, with deployment delivered through the cloud.
The published packages are structured in three editions, all using a contact-sales pricing model. Security Incident Response Foundation includes Correlation Insights, Incident Summarization, Post-Incident Analysis, Resolution Notes Generation, and Wrap-Up Agents. Advanced includes Foundation plus Quality Assessments, Human-Supervised Incident Resolution, Automated Phishing Containment, External Security Vendor Orchestration, and Dynamic Playbook Adaptation. Prime includes Advanced and adds the Security Operations Center AI Specialist and Autonomous Incident Resolution. This progression gives teams a clear path from assisted analysis and workflow automation toward more autonomous response, while the custom-quote model makes direct package pricing part of the sales process.
Its strongest fit is for organizations that want security response connected to ServiceNow workflows, configuration management, and operational metrics. Configurable playbooks support phishing, malware, and failed-login scenarios, while automated containment and remediation actions can connect investigation to response. Threat-intelligence lookups and alert enrichment add context before analysts act, and incident summaries and post-incident analysis help structure case closure. Teams seeking a broader dedicated SOAR ecosystem may prefer an alternative, since the listed integrations are narrower than those of dedicated SOAR leaders. ServiceNow Security Incident Response is the better choice for ServiceNow-centered operations; teams prioritizing a wider integration footprint should compare other platforms.
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ServiceNow Security Incident Response pricing
All 3 ServiceNow Security Incident Response plans and prices →
ServiceNow Security Incident Response fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Playbook automation | Yes |
| Alert enrichment | Yes |
| Threat intel actions | Yes |
| Case management | Yes |
| Deployment model | Cloud |
| Published integrations | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR |
| Support | Community, Docs |
| Built for | Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | servicenow.com |
| Facts checked | 20 Sep 2026 |
Alternatives to ServiceNow Security Incident Response
- Cortex XSOARA case-driven SOAR platform for enterprise security operations teams.9.3
- ShuffleA value-focused SOAR platform for teams that want open-source and self-hosted options.9.2
- Splunk SOARA strong-value SOAR platform with broad automation, case management and a free edition.9.1
See all ServiceNow Security Incident Response alternatives →
Also Ranked In
ServiceNow Security Incident Response is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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