Best ServiceNow Security Incident Response Alternatives in 2026
The top ServiceNow Security Incident Response alternatives are Cortex XSOAR, Shuffle and Splunk SOAR: 15 SOAR software our editors would look at instead of ServiceNow Security Incident Response, in our ranking order.
ServiceNow Security Incident Response: A ServiceNow-centered SOAR option that connects incident response with CMDB and IT workflows. Where it falls short: requires a custom quote for every package.
Switching from ServiceNow Security Incident Response? For most soar software buyers the best ServiceNow Security Incident Response alternative is Cortex XSOAR, built for enterprise SOCs needing mature case-driven SOAR. On a budget, Shuffle starts at $29/mo. Shuffle has a free plan. Shuffle offers the most published integrations (2500).
Why People Look for a ServiceNow Security Incident Response Alternative
- Requires a custom quote for every package
- Cloud deployment may not suit teams needing other models
- Listed integrations are less broad than dedicated SOAR leaders
Quick Picks by What You Need
- Best overallCortex XSOAR9.3
Enterprise SOCs needing mature case-driven SOAR
Visit Cortex XSOAR - Lowest priceShuffle9.2
Paid plans from $29/mo
Visit Shuffle - Best free optionShuffle9.2
Has a free plan
Visit Shuffle - Most published integrationsShuffle9.2
2500
Visit Shuffle
All 15 ServiceNow Security Incident Response Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forEnterprise SOCs needing mature case-driven SOAR
- Better than ServiceNow Security Incident Response:
- Editor score 9.3 vs 8.4
A case-driven SOAR platform for enterprise security operations teams.
9.3/10★★★★★Visit Cortex XSOAR -
Best forTeams prioritizing value and open deployment
- Better than ServiceNow Security Incident Response:
- Editor score 9.2 vs 8.4
A value-focused SOAR platform for teams that want open-source and self-hosted options.
- Alert enrichment
- Case management
- Playbook automation
9.2/10★★★★★Visit Shuffle -
Best forBudget-conscious teams needing established SOAR
- Better than ServiceNow Security Incident Response:
- Editor score 9.1 vs 8.4
A strong-value SOAR platform with broad automation, case management and a free edition.
- Alert enrichment
- Case management
- Playbook automation
9.1/10★★★★★Visit Splunk SOAR -
Best forSecurity teams building flexible low-code workflows
- Better than ServiceNow Security Incident Response:
- Editor score 9.0 vs 8.4
A flexible SOAR platform with AI-assisted playbooks, Python editing, and 400+ integrations.
- Alert enrichment
- Case management
- Playbook automation
9.0/10★★★★☆Visit Cyware -
Best forSOC teams wanting no-code response workflows
- Better than ServiceNow Security Incident Response:
- Editor score 8.9 vs 8.4
A no-code SOAR platform for automating enrichment, response and ticket workflows.
- Alert enrichment
- Case management
- Playbook automation
8.9/10★★★★☆Visit Rapid7 -
Best forOrganizations invested in IBM and QRadar ecosystems
- Better than ServiceNow Security Incident Response:
- Editor score 8.8 vs 8.4
A case-driven SOAR platform for IBM, QRadar, and enterprise security operations.
- Alert enrichment
- Case management
- Playbook automation
8.8/10★★★★☆Contact IBM -
Best forEnterprise and MSSP security operations
- Better than ServiceNow Security Incident Response:
- Editor score 8.7 vs 8.4
A broad SOAR platform for enterprise and MSSP security operations.
- Alert enrichment
- Case management
- Playbook automation
8.7/10★★★★☆Visit Swimlane -
Best forCloud SOCs adopting agentic automation
- Better than ServiceNow Security Incident Response:
- Editor score 8.6 vs 8.4
A broad cloud SOAR platform for alert triage, investigations, and response automation.
- Alert enrichment
- Case management
- Playbook automation
8.6/10★★★★☆Visit Torq -
Best forTeams needing visual automation with a free edition
- Better than ServiceNow Security Incident Response:
- Editor score 8.5 vs 8.4
Visual SOAR automation with a free edition, broad connectors, and governance controls.
8.5/10★★★★☆Visit Tines -
Best forDevelopers wanting open-source AI-assisted SOAR
A developer-focused SOAR combining AI agents, playbooks, cases, and open-source deployment.
- Alert enrichment
- Case management
- Playbook automation
8.3/10★★★★☆Visit Tracecat -
Best forCode-oriented teams wanting free self-hosted SOAR
A code-oriented, self-hosted SOAR for automating alerts, enrichment, response, and cases.
- Alert enrichment
- Case management
- Playbook automation
8.2/10★★★★☆Visit OpenSOAR -
Best forTeams needing tested response playbooks and analytics
A deep SOAR platform for automated containment, playbook control, and response analytics.
- Alert enrichment
- Case management
- Playbook automation
8.0/10★★★★☆Visit Mjolnir -
Best forOrganizations needing governance-heavy incident response
A governance-focused SOAR platform combining playbooks, cases, evidence and collaboration.
- Alert enrichment
- Case management
- Playbook automation
7.9/10★★★★☆Visit Defensys -
Best forSecurity teams combining SOAR with compliance evidence
A compliance-focused SOAR platform with AI agents, evidence controls and hybrid deployment.
- Case management
- Playbook automation
- Threat intel actions
7.6/10★★★★☆Visit ZeroTrusted AI -
Best forCrowdStrike users wanting agentic SOAR
A strong fit for CrowdStrike users seeking agentic automation across security workflows.
- Alert enrichment
- Case management
- Playbook automation
Pricing on request · 15-day trial Our CrowdStrike Charlotte Agentic SOAR verdict → Visit CrowdStrike7.5/10★★★★☆Visit CrowdStrike
ServiceNow Security Incident Response Alternatives: Common Questions
What is the best alternative to ServiceNow Security Incident Response?
Cortex XSOAR: #1 in our SOAR Software ranking, with an editor score of 9.3 out of 10. A case-driven SOAR platform for enterprise security operations teams.
Is there a free alternative to ServiceNow Security Incident Response?
Yes. Shuffle, Splunk SOAR, Tines, Tracecat and OpenSOAR have a free plan or a free tier.
Why do people look for ServiceNow Security Incident Response alternatives?
Requires a custom quote for every package; Cloud deployment may not suit teams needing other models; Listed integrations are less broad than dedicated SOAR leaders.
Which ServiceNow Security Incident Response alternative has the most published integrations?
Shuffle, with 2500.
How do I switch from ServiceNow Security Incident Response?
Export your data from ServiceNow Security Incident Response (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel ServiceNow Security Incident Response.
How to Switch from ServiceNow Security Incident Response
- Export your data from ServiceNow Security Incident Response (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel ServiceNow Security Incident Response.
ServiceNow Security Incident Response vs Each Alternative
| # | Tool | Paid from | Playbook automation | Alert enrichment | Threat intel actions | Case management | Deployment model | Score |
|---|---|---|---|---|---|---|---|---|
| 10 | ServiceNow Security Incident Response | Yes | Yes | Yes | Yes | Cloud | 8.4 | |
| 1 | Cortex XSOAR | 9.3 | ||||||
| 2 | Shuffle | $29/mo | Yes | Yes | Yes | Yes | Hybrid | 9.2 |
| 3 | Splunk SOAR | Yes | Yes | Yes | Yes | Hybrid | 9.1 | |
| 4 | Cyware Security Orchestration and Automation | Yes | Yes | Yes | Yes | Hybrid | 9.0 | |
| 5 | Rapid7 InsightConnect | Yes | Yes | Yes | Yes | Hybrid | 8.9 | |
| 6 | IBM QRadar SOAR | Yes | Yes | Yes | Yes | Self_hosted | 8.8 | |
| 7 | Swimlane Turbine | Yes | Yes | Yes | Yes | Hybrid | 8.7 | |
| 8 | Torq Hyperautomation | Yes | Yes | Yes | Yes | Cloud | 8.6 | |
| 9 | Tines | 8.5 | ||||||
| 10 | Tracecat | Yes | Yes | Yes | Yes | 8.3 | ||
| 11 | OpenSOAR | Free | Yes | Yes | Yes | Yes | Self_hosted | 8.2 |
| 12 | Mjolnir SOAR Platform | Yes | Yes | Yes | Yes | 8.0 | ||
| 13 | Defensys SOAR Platform | Yes | Yes | Yes | Yes | 7.9 | ||
| 14 | ZeroTrusted AI SOAR | Yes | Yes | Yes | Hybrid | 7.6 | ||
| 15 | CrowdStrike Charlotte Agentic SOAR | Yes | Yes | Yes | Yes | Cloud | 7.5 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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