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Head-to-head · Incident Response Software

TheHive vs ServiceNow Security Incident Response

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score TheHive #1 in Incident Response Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 6 features Visit TheHive
ServiceNow Security Incident Response #6 in Incident Response Software 8.6/10 Pricing on request ✓ 1 of 6 features Visit ServiceNow

TheHive leads on 0 checks, ServiceNow Security Incident Response on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreTheHive · 9.4/10
  • Free planonly TheHive
  • Free trialonly TheHive
  • Most featuresServiceNow Security Incident Response · 1 of 6

TheHive scores higher on our rubric for incident response software: 9.4 against 8.6 out of 10; our editors rank them #1 and #6.

TheHive is the better fit for teams needing broad, collaborative IR. ServiceNow Security Incident Response is the better fit for enterprise security operations teams.

  • TheHive fits best

    Teams needing broad, collaborative IR

  • ServiceNow Security Incident Response fits best

    Enterprise security operations teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature TheHive 9.4/10 Visit ↗ ServiceNow Security Incident Response 8.6/10 Visit ↗
At a glance
Editor score 9.4 8.6
Ranking #1 in Incident Response Software #6 in Incident Response Software
Best for Teams needing broad, collaborative IR Enterprise security operations teams
Pricing model Free plan + paid Paid
Starting price — —
Free plan ✓ (best) Not checked yet
Free trial 14 days —
Deployment Cloud, Desktop, Self-hosted Cloud
Platforms Web, Linux Web
Features TheHive 0/6 · ServiceNow Security Incident Response 1/6
Case management Not checked yet ✓ (best)
Evidence tracking Not checked yet Not checked yet
Responder collaboration Not checked yet Not checked yet
On-call scheduling Not checked yet Not checked yet
Audit log Not checked yet Not checked yet
API access Not checked yet Not checked yet
Specs
Deployment options Not checked yet Not checked yet
Our review
Pros
  • Covers alert triage, cases, tasks, evidence, workflows, and reporting
  • Integrates with Cortex, MISP, MITRE ATT&CK, Slack, and Kafka
  • Offers a free plan plus self-hosted and cloud deployment options
  • Ingests alerts from SIEM, EDR, and endpoint tools
  • Adds CMDB asset and risk context to security incidents
  • Automates playbooks, enrichment, containment, and remediation
Cons
  • Community is limited to 2 users and 1 organization
  • Gold and Platinum pricing requires a custom quote
  • Cloud availability and advanced features are concentrated in Platinum
  • Pricing requires a custom quote
  • Cloud deployment may not fit teams requiring another model
  • Advanced automation is reserved for higher-tier plans
Our verdict

TheHive is a security operations and case-management platform for SOC, CSIRT, CERT, and MSSP teams. It brings alert collection, triage, security case lifecycles, collaborative investigations, evidence attachments, task assignment,…

Read the review →

ServiceNow Security Incident Response is a cloud-based security operations product for enterprise security teams. It brings together alert ingestion from SIEM, EDR, and endpoint tools with case management, CMDB asset and risk context,…

Read the review →
  1. TheHiveIncident Response Software 9.4Free plan · 14-day trial
  2. ServiceNow Security Incident ResponseIncident Response Software 8.6Pricing on request

Strengths and trade-offs

  • TheHive — where it wins

    • Covers alert triage, cases, tasks, evidence, workflows, and reporting
    • Integrates with Cortex, MISP, MITRE ATT&CK, Slack, and Kafka
    • Offers a free plan plus self-hosted and cloud deployment options

    Where it doesn't

    • Community is limited to 2 users and 1 organization
    • Gold and Platinum pricing requires a custom quote
    • Cloud availability and advanced features are concentrated in Platinum

  • ServiceNow Security Incident Response — where it wins

    • Ingests alerts from SIEM, EDR, and endpoint tools
    • Adds CMDB asset and risk context to security incidents
    • Automates playbooks, enrichment, containment, and remediation

    Where it doesn't

    • Pricing requires a custom quote
    • Cloud deployment may not fit teams requiring another model
    • Advanced automation is reserved for higher-tier plans
  • TheHive9.4/10 · Free plan · 14-day trial

    A broad incident response workspace covering triage, investigation, evidence, and reporting.

    Visit TheHiveFull verdict →
  • ServiceNow Security Incident Response8.6/10 · Pricing on request

    A cloud-based incident response platform for coordinated enterprise security operations.

    Visit ServiceNowFull verdict →

More comparisons

All incident response software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update