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Head-to-head · Workflow Analytics

ServiceNow Process Mining vs Microsoft Power Automate

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score ServiceNow Process Mining #5 in Workflow Analytics 8.7/10 Pricing on request ✓ 1 of 3 features Visit ServiceNow
Microsoft Power Automate #8 in Workflow Analytics 8.2/10 Free plan · 30-day trial Free planFree trial✓ 0 of 3 features Visit Microsoft

ServiceNow Process Mining leads on 0 checks, Microsoft Power Automate on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Process Mining · 8.7/10
  • Free planonly Microsoft Power Automate
  • Free trialonly Microsoft Power Automate
  • Most featuresServiceNow Process Mining · 1 of 3

ServiceNow Process Mining scores higher on our rubric for workflow analytics: 8.7 against 8.2 out of 10; our editors rank them #5 and #8.

ServiceNow Process Mining is the better fit for organizations already working in ServiceNow. Microsoft Power Automate is the better fit for microsoft-oriented teams adding mining to automation.

  • ServiceNow Process Mining fits best

    Organizations already working in ServiceNow

  • Microsoft Power Automate fits best

    Microsoft-oriented teams adding mining to automation

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Side by side

Feature ServiceNow Process Mining 8.7/10 Visit ↗ Microsoft Power Automate 8.2/10 Visit ↗
At a glance
Editor score 8.7 8.2
Ranking #5 in Workflow Analytics #8 in Workflow Analytics
Best for Organizations already working in ServiceNow Microsoft-oriented teams adding mining to automation
Pricing model Paid Free plan + paid
Starting price — $15/user/mo
Free plan Not checked yet ✓ (best)
Free trial — 30 days
Deployment Cloud, Self-hosted Cloud, Desktop
Platforms Web Web, Windows
Integrations 6 integrations 8 integrations
Features ServiceNow Process Mining 1/3 · Microsoft Power Automate 0/3
Process discovery Not checked yet Not checked yet
Conformance checking ✓ (best) Not checked yet
Automation recommendations Not checked yet Not checked yet
Specs
Data connection method Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Finds workflows from process tables, activities, and audit data
  • Combines conformance, bottleneck, and root-cause analysis
  • Embeds process maps and insights in Platform Analytics dashboards
  • Premium combines cloud flows, attended desktop flows, and process and task mining.
  • Connectors include standard, premium, and custom options.
  • Includes AI-assisted authoring, approvals, monitoring, and governance features.
Cons
  • Pricing requires a custom quote
  • Data refresh is manual
  • On-premise support requires Predictive Intelligence configuration
  • Process analysis sits within a broader automation platform, not a mining-only focus.
  • Premium starts at $15 per user per month with annual billing.
  • Standalone mobile app support ended August 31, 2026.
Our verdict

ServiceNow Process Mining analyzes audit data and AI-agent execution logs to show how enterprise workflows run. It is aimed at process analysts and owners who need to visualize process flows, compare variants, identify deviations and…

Read the review →

Microsoft Power Automate brings cloud workflows, Windows desktop automation, approvals, and process and task mining into a low-code platform. It is aimed at organizations automating tasks and business processes across Microsoft 365, cloud…

Read the review →
  1. ServiceNow Process MiningWorkflow Analytics 8.7Pricing on request
  2. Microsoft Power AutomateWorkflow Analytics 8.2Free plan · 30-day trial

Strengths and trade-offs

  • ServiceNow Process Mining — where it wins

    • Finds workflows from process tables, activities, and audit data
    • Combines conformance, bottleneck, and root-cause analysis
    • Embeds process maps and insights in Platform Analytics dashboards

    Where it doesn't

    • Pricing requires a custom quote
    • Data refresh is manual
    • On-premise support requires Predictive Intelligence configuration

  • Microsoft Power Automate — where it wins

    • Premium combines cloud flows, attended desktop flows, and process and task mining.
    • Connectors include standard, premium, and custom options.
    • Includes AI-assisted authoring, approvals, monitoring, and governance features.

    Where it doesn't

    • Process analysis sits within a broader automation platform, not a mining-only focus.
    • Premium starts at $15 per user per month with annual billing.
    • Standalone mobile app support ended August 31, 2026.
  • ServiceNow Process Mining8.7/10 · Pricing on request

    A broad process-mining toolkit built for organizations already working in ServiceNow.

    Visit ServiceNowFull verdict →
  • Microsoft Power Automate8.2/10 · Free plan · 30-day trial

    A Microsoft-oriented automation platform with process and task mining in its Premium plan.

    Visit MicrosoftFull verdict →

More comparisons

All workflow analytics comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update