Celonis Process Intelligence Platform vs ServiceNow Process Mining

Celonis Process Intelligence Platform9.3Visit ServiceNow Process Mining8.7Visit

Higher score Celonis Process Intelligence Platform #1 in Workflow Analytics 9.3/10 Free plan · pricing on request Free plan✓ 3 of 3 features Visit Celonis

vs

ServiceNow Process Mining #5 in Workflow Analytics 8.7/10 Pricing on request ✓ 1 of 3 features Visit ServiceNow

• Celonis Process Intelligence Platform fits best

  Enterprise teams seeking broad process intelligence

• ServiceNow Process Mining fits best

  Organizations already working in ServiceNow

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Side by side

Feature	Celonis Process Intelligence Platform 9.3/10 Visit ↗	ServiceNow Process Mining 8.7/10 Visit ↗
At a glance
Editor score	9.3	8.7
Ranking	#1 in Workflow Analytics	#5 in Workflow Analytics
Best for	Enterprise teams seeking broad process intelligence	Organizations already working in ServiceNow
Pricing model	Free plan + paid	Paid
Starting price	Free plan · pricing on request	—
Free plan	✓ (best)	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Integrations	20 integrations	6 integrations
Features Celonis Process Intelligence Platform 3/3 · ServiceNow Process Mining 1/3
Process discovery	✓ (best)	Not checked yet
Conformance checking	✓	✓
Automation recommendations	✓ (best)	Not checked yet
Specs
Data connection method	Connectors	Not checked yet
Deployment	Cloud	Not checked yet
Our review
Pros	Discovers process paths and surfaces bottlenecks, root causes, and KPI impacts Checks conformance and benchmarks processes across units or dimensions Connects with business systems and analytics tools including Power BI and Tableau	Finds workflows from process tables, activities, and audit data Combines conformance, bottleneck, and root-cause analysis Embeds process maps and insights in Platform Analytics dashboards
Cons	Pricing depends on process-mining needs and requires contacting sales Cloud deployment may not suit organizations seeking on-premises platform hosting Its broad process-intelligence scope may exceed simpler analytics needs	Pricing requires a custom quote Data refresh is manual On-premise support requires Predictive Intelligence configuration
Our verdict	Celonis Process Intelligence Platform brings event data and business context together to help organizations understand how processes run and where they can improve. It is aimed primarily at enterprise teams in areas such as finance, supply… Read the review →	ServiceNow Process Mining analyzes audit data and AI-agent execution logs to show how enterprise workflows run. It is aimed at process analysts and owners who need to visualize process flows, compare variants, identify deviations and… Read the review →

Strengths and trade-offs

• Celonis Process Intelligence Platform — where it wins

  • Discovers process paths and surfaces bottlenecks, root causes, and KPI impacts
  • Checks conformance and benchmarks processes across units or dimensions
  • Connects with business systems and analytics tools including Power BI and Tableau

  Where it doesn't

  • Pricing depends on process-mining needs and requires contacting sales
  • Cloud deployment may not suit organizations seeking on-premises platform hosting
  • Its broad process-intelligence scope may exceed simpler analytics needs

• ServiceNow Process Mining — where it wins

  • Finds workflows from process tables, activities, and audit data
  • Combines conformance, bottleneck, and root-cause analysis
  • Embeds process maps and insights in Platform Analytics dashboards

  Where it doesn't

  • Pricing requires a custom quote
  • Data refresh is manual
  • On-premise support requires Predictive Intelligence configuration

• Celonis Process Intelligence Platform9.3/10 · Free plan · pricing on request

  A broad process analytics platform for enterprise teams working to understand complex operations.

  Visit CelonisFull verdict →
• ServiceNow Process Mining8.7/10 · Pricing on request

  A broad process-mining toolkit built for organizations already working in ServiceNow.

  Visit ServiceNowFull verdict →