ServiceNow Process Mining vs ARIS

ServiceNow Process Mining9.0Visit ARIS8.8Visit

Higher score ServiceNow Process Mining #5 in Enterprise Business Process Analysis Software 9.0/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

vs

ARIS #7 in Enterprise Business Process Analysis Software 8.8/10 Pricing on request ✓ 0 of 4 features Visit ARIS

• ServiceNow Process Mining fits best

  Service-management process analytics

• ARIS fits best

  Hybrid process mining with SAP connectivity

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Side by side

Feature	ServiceNow Process Mining 9.0/10 Visit ↗	ARIS 8.8/10 Visit ↗
At a glance
Editor score	9.0	8.8
Ranking	#5 in Enterprise Business Process Analysis Software	#7 in Enterprise Business Process Analysis Software
Best for	Service-management process analytics	Hybrid process mining with SAP connectivity
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Integrations	6 integrations	9 integrations
Features ServiceNow Process Mining 0/4 · ARIS 0/4
Process modeling	Not checked yet	Not checked yet
Process mining	Not checked yet	Not checked yet
Simulation analysis	Not checked yet	Not checked yet
Governance controls	Not checked yet	Not checked yet
Specs
Notation support	Not checked yet	Not checked yet
Deployment options	Not checked yet	Not checked yet
Collaborator limit	Not checked yet	Not checked yet
Our review
Pros	Discovers workflows from process tables, activities, audit data, and AI-agent logs. Combines conformance, bottleneck, root-cause, monitoring, and task mining. Connects ServiceNow analytics apps and imports external data through Integration Hub.	Discovers processes and checks conformance against designed processes and rules Combines root-cause analysis with performance monitoring, alerts, and escalations Connects to SAP, databases, APIs, Databricks, and Azure Data Lake
Cons	Pricing is custom; buyers must contact sales for a quote. Data refresh is manual rather than automatic. On-premise support depends on configuring Predictive Intelligence.	Pricing requires contacting sales Process discovery is centered on event data Organizations can choose SaaS or on-premises deployment, not a stated desktop option
Our verdict	ServiceNow Process Mining is designed for enterprise process analysts and process owners who need to understand how workflows run across ServiceNow and external systems. It analyzes process tables, activities, audit data, and AI-agent… Read the review →	ARIS analyzes event data to show how business processes run, then connects those insights with governed process models. Its audience is enterprises seeking process discovery, compliance checks, performance analysis, and improvement across… Read the review →

Strengths and trade-offs

• ServiceNow Process Mining — where it wins

  • Discovers workflows from process tables, activities, audit data, and AI-agent logs.
  • Combines conformance, bottleneck, root-cause, monitoring, and task mining.
  • Connects ServiceNow analytics apps and imports external data through Integration Hub.

  Where it doesn't

  • Pricing is custom; buyers must contact sales for a quote.
  • Data refresh is manual rather than automatic.
  • On-premise support depends on configuring Predictive Intelligence.

• ARIS — where it wins

  • Discovers processes and checks conformance against designed processes and rules
  • Combines root-cause analysis with performance monitoring, alerts, and escalations
  • Connects to SAP, databases, APIs, Databricks, and Azure Data Lake

  Where it doesn't

  • Pricing requires contacting sales
  • Process discovery is centered on event data
  • Organizations can choose SaaS or on-premises deployment, not a stated desktop option

• ServiceNow Process Mining9.0/10 · Pricing on request

  Deep ServiceNow process intelligence with broad analysis, but manual refresh and custom pricing.

  Visit ServiceNowFull verdict →
• ARIS8.8/10 · Pricing on request

  Enterprise process mining that connects operational analysis with governed process models.

  Visit ARISFull verdict →