Celonis Process Mining Platform vs ServiceNow Process Mining

Celonis Process Mining Platform9.4Visit ServiceNow Process Mining9.0Visit

Higher score Celonis Process Mining Platform #1 in Enterprise Business Process Analysis Software 9.4/10 Free plan Free plan✓ 0 of 4 features Visit Celonis

vs

ServiceNow Process Mining #5 in Enterprise Business Process Analysis Software 9.0/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

• Celonis Process Mining Platform fits best

  Enterprise-scale process mining and optimization

• ServiceNow Process Mining fits best

  Service-management process analytics

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Side by side

Feature	Celonis Process Mining Platform 9.4/10 Visit ↗	ServiceNow Process Mining 9.0/10 Visit ↗
At a glance
Editor score	9.4	9.0
Ranking	#1 in Enterprise Business Process Analysis Software	#5 in Enterprise Business Process Analysis Software
Best for	Enterprise-scale process mining and optimization	Service-management process analytics
Pricing model	Free plan + paid	Paid
Starting price	—	—
Free plan	✓ (best)	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Integrations	12 integrations	6 integrations
Features Celonis Process Mining Platform 0/4 · ServiceNow Process Mining 0/4
Process modeling	Not checked yet	Not checked yet
Process mining	Not checked yet	Not checked yet
Simulation analysis	Not checked yet	Not checked yet
Governance controls	Not checked yet	Not checked yet
Specs
Notation support	Not checked yet	Not checked yet
Deployment options	Not checked yet	Not checked yet
Collaborator limit	Not checked yet	Not checked yet
Our review
Pros	Combines discovery, conformance checks, root-cause analysis, and monitoring Offers simulations, AI-assisted insights, and task mining Connects with SAP, Oracle, Salesforce, cloud services, and BI tools	Discovers workflows from process tables, activities, audit data, and AI-agent logs. Combines conformance, bottleneck, root-cause, monitoring, and task mining. Connects ServiceNow analytics apps and imports external data through Integration Hub.
Cons	Paid pricing depends on process-mining needs and requires contacting sales Cloud deployment may not suit organizations requiring on-premises deployment Its focus on complex enterprise processes may be more than smaller teams need	Pricing is custom; buyers must contact sales for a quote. Data refresh is manual rather than automatic. On-premise support depends on configuring Predictive Intelligence.
Our verdict	For organizations examining how work moves across finance, supply chain, procurement, IT, or customer operations, Celonis Process Mining Platform turns business-system data into process models and analysis. It extracts and harmonizes data,… Read the review →	ServiceNow Process Mining is designed for enterprise process analysts and process owners who need to understand how workflows run across ServiceNow and external systems. It analyzes process tables, activities, audit data, and AI-agent… Read the review →

Strengths and trade-offs

• Celonis Process Mining Platform — where it wins

  • Combines discovery, conformance checks, root-cause analysis, and monitoring
  • Offers simulations, AI-assisted insights, and task mining
  • Connects with SAP, Oracle, Salesforce, cloud services, and BI tools

  Where it doesn't

  • Paid pricing depends on process-mining needs and requires contacting sales
  • Cloud deployment may not suit organizations requiring on-premises deployment
  • Its focus on complex enterprise processes may be more than smaller teams need

• ServiceNow Process Mining — where it wins

  • Discovers workflows from process tables, activities, audit data, and AI-agent logs.
  • Combines conformance, bottleneck, root-cause, monitoring, and task mining.
  • Connects ServiceNow analytics apps and imports external data through Integration Hub.

  Where it doesn't

  • Pricing is custom; buyers must contact sales for a quote.
  • Data refresh is manual rather than automatic.
  • On-premise support depends on configuring Predictive Intelligence.

• Celonis Process Mining Platform9.4/10 · Free plan

  A broad process intelligence platform with a free entry point and sales-led paid pricing.

  Visit CelonisFull verdict →
• ServiceNow Process Mining9.0/10 · Pricing on request

  Deep ServiceNow process intelligence with broad analysis, but manual refresh and custom pricing.

  Visit ServiceNowFull verdict →