ServiceNow Process Mining vs Apromore Task Mining

ServiceNow Process Mining9.0Visit Apromore Task Mining8.7Visit

Higher score ServiceNow Process Mining #5 in Enterprise Business Process Analysis Software 9.0/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

vs

Apromore Task Mining #8 in Enterprise Business Process Analysis Software 8.7/10 Pricing on request · 30-day trial Free trial✓ 0 of 4 features Visit Apromore

• ServiceNow Process Mining fits best

  Service-management process analytics

• Apromore Task Mining fits best

  Teams connecting task-level mining with process analysis

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Side by side

Feature	ServiceNow Process Mining 9.0/10 Visit ↗	Apromore Task Mining 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#5 in Enterprise Business Process Analysis Software	#8 in Enterprise Business Process Analysis Software
Best for	Service-management process analytics	Teams connecting task-level mining with process analysis
Pricing model	Paid	Paid
Starting price	—	—
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Desktop
Platforms	Web	Web
Integrations	6 integrations	10 integrations
Features ServiceNow Process Mining 0/4 · Apromore Task Mining 0/4
Process modeling	Not checked yet	Not checked yet
Process mining	Not checked yet	Not checked yet
Simulation analysis	Not checked yet	Not checked yet
Governance controls	Not checked yet	Not checked yet
Specs
Notation support	Not checked yet	Not checked yet
Deployment options	Not checked yet	Not checked yet
Collaborator limit	Not checked yet	Not checked yet
Our review
Pros	Discovers workflows from process tables, activities, audit data, and AI-agent logs. Combines conformance, bottleneck, root-cause, monitoring, and task mining. Connects ServiceNow analytics apps and imports external data through Integration Hub.	Captures desktop interactions to reveal routines, manual effort and rework Connects task-level execution with process KPIs and event logs Combines BPMN discovery, dashboards and what-if simulation
Cons	Pricing is custom; buyers must contact sales for a quote. Data refresh is manual rather than automatic. On-premise support depends on configuring Predictive Intelligence.	Enterprise pricing is sold through an annual subscription without a published price Task capture depends on a desktop agent Support is listed through email
Our verdict	ServiceNow Process Mining is designed for enterprise process analysts and process owners who need to understand how workflows run across ServiceNow and external systems. It analyzes process tables, activities, audit data, and AI-agent… Read the review →	Apromore Task Mining analyzes interactions across desktop applications to show how people carry out individual process tasks. It is aimed at operations, process improvement and automation teams looking to quantify manual effort and rework,… Read the review →

Strengths and trade-offs

• ServiceNow Process Mining — where it wins

  • Discovers workflows from process tables, activities, audit data, and AI-agent logs.
  • Combines conformance, bottleneck, root-cause, monitoring, and task mining.
  • Connects ServiceNow analytics apps and imports external data through Integration Hub.

  Where it doesn't

  • Pricing is custom; buyers must contact sales for a quote.
  • Data refresh is manual rather than automatic.
  • On-premise support depends on configuring Predictive Intelligence.

• Apromore Task Mining — where it wins

  • Captures desktop interactions to reveal routines, manual effort and rework
  • Connects task-level execution with process KPIs and event logs
  • Combines BPMN discovery, dashboards and what-if simulation

  Where it doesn't

  • Enterprise pricing is sold through an annual subscription without a published price
  • Task capture depends on a desktop agent
  • Support is listed through email

• ServiceNow Process Mining9.0/10 · Pricing on request

  Deep ServiceNow process intelligence with broad analysis, but manual refresh and custom pricing.

  Visit ServiceNowFull verdict →
• Apromore Task Mining8.7/10 · Pricing on request · 30-day trial

  Finds manual effort and automation opportunities, then links task behavior to process performance.

  Visit ApromoreFull verdict →