IBM Process Mining vs ServiceNow Process Mining

IBM Process Mining9.1Visit ServiceNow Process Mining9.0Visit

Higher score IBM Process Mining #4 in Enterprise Business Process Analysis Software 9.1/10 30-day trial Free trial✓ 0 of 4 features Visit site

vs

ServiceNow Process Mining #5 in Enterprise Business Process Analysis Software 9.0/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

• IBM Process Mining fits best

  Large enterprises needing prescriptive process mining

• ServiceNow Process Mining fits best

  Service-management process analytics

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Side by side

Feature	IBM Process Mining 9.1/10 Visit ↗	ServiceNow Process Mining 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#4 in Enterprise Business Process Analysis Software	#5 in Enterprise Business Process Analysis Software
Best for	Large enterprises needing prescriptive process mining	Service-management process analytics
Pricing model	Paid	Paid
Starting price	$2,885/mo	—
Free plan	—	Not checked yet
Free trial	30 days	—
Deployment	Self-hosted	Cloud, Self-hosted
Integrations	2 integrations	6 integrations
Features IBM Process Mining 0/4 · ServiceNow Process Mining 0/4
Process modeling	Not checked yet	Not checked yet
Process mining	Not checked yet	Not checked yet
Simulation analysis	Not checked yet	Not checked yet
Governance controls	Not checked yet	Not checked yet
Specs
Notation support	Not checked yet	Not checked yet
Deployment options	Not checked yet	Not checked yet
Collaborator limit	Not checked yet	Not checked yet
Our review
Pros	Conformance, prescriptive and object-centric mining in one platform Simulation, decision mining, alerts and root-cause analysis SaaS or on-premises deployment with ERP and CRM connectivity	Discovers workflows from process tables, activities, audit data, and AI-agent logs. Combines conformance, bottleneck, root-cause, monitoring, and task mining. Connects ServiceNow analytics apps and imports external data through Integration Hub.
Cons	No free plan; starting price is $2,885 per month SaaS plan is billed annually at $4,250 per month Plans limit users, projects, storage or events	Pricing is custom; buyers must contact sales for a quote. Data refresh is manual rather than automatic. On-premise support depends on configuring Predictive Intelligence.
Our verdict	IBM Process Mining is a process intelligence platform for organizations analyzing workflows across enterprise systems. It supports process visualization, modeling, conformance checking, simulation, what-if analysis, root-cause analysis,… Read the review →	ServiceNow Process Mining is designed for enterprise process analysts and process owners who need to understand how workflows run across ServiceNow and external systems. It analyzes process tables, activities, audit data, and AI-agent… Read the review →

Strengths and trade-offs

• IBM Process Mining — where it wins

  • Conformance, prescriptive and object-centric mining in one platform
  • Simulation, decision mining, alerts and root-cause analysis
  • SaaS or on-premises deployment with ERP and CRM connectivity

  Where it doesn't

  • No free plan; starting price is $2,885 per month
  • SaaS plan is billed annually at $4,250 per month
  • Plans limit users, projects, storage or events

• ServiceNow Process Mining — where it wins

  • Discovers workflows from process tables, activities, audit data, and AI-agent logs.
  • Combines conformance, bottleneck, root-cause, monitoring, and task mining.
  • Connects ServiceNow analytics apps and imports external data through Integration Hub.

  Where it doesn't

  • Pricing is custom; buyers must contact sales for a quote.
  • Data refresh is manual rather than automatic.
  • On-premise support depends on configuring Predictive Intelligence.

• IBM Process Mining9.1/10 · 30-day trial

  Advanced prescriptive mining for enterprises that need deep process analysis and monitoring.

  Visit siteFull verdict →
• ServiceNow Process Mining9.0/10 · Pricing on request

  Deep ServiceNow process intelligence with broad analysis, but manual refresh and custom pricing.

  Visit ServiceNowFull verdict →