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Head-to-head · Omnichannel Commerce Software

Salesforce Commerce Cloud vs commercetools

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Salesforce Commerce Cloud #3 in Omnichannel Commerce Software 9.2/10 Pricing on request ✓ 0 of 3 features Visit Salesforce
commercetools #8 in Omnichannel Commerce Software 8.6/10 Pricing on request ✓ 0 of 3 features Visit commercetools

Salesforce Commerce Cloud leads on 0 checks, commercetools on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Commerce Cloud · 9.2/10

Salesforce Commerce Cloud scores higher on our rubric for omnichannel commerce software: 9.2 against 8.6 out of 10; our editors rank them #3 and #8.

Salesforce Commerce Cloud is the better fit for mid-market and enterprise Salesforce customers. commercetools is the better fit for enterprise teams building composable commerce.

  • Salesforce Commerce Cloud fits best

    Mid-market and enterprise Salesforce customers

  • commercetools fits best

    Enterprise teams building composable commerce

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Commerce Cloud 9.2/10 Visit ↗ commercetools 8.6/10 Visit ↗
At a glance
Editor score 9.2 8.6
Ranking #3 in Omnichannel Commerce Software #8 in Omnichannel Commerce Software
Best for Mid-market and enterprise Salesforce customers Enterprise teams building composable commerce
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Community, Docs Tickets, Docs
Built for Mid-market, Enterprise Enterprise
Features Salesforce Commerce Cloud 0/3 · commercetools 0/3
Unified inventory Not checked yet Not checked yet
Order routing Not checked yet Not checked yet
Store POS Not checked yet Not checked yet
Specs
Sales channels omnichannel omnichannel
Marketplace connections Not checked yet Not checked yet
Supported regions Not checked yet Not checked yet
Our review
Pros
  • Combines B2B and B2C storefronts with order and inventory tools.
  • Location-level inventory supports pickup and omnichannel fulfillment.
  • Salesforce integrations connect sales, service, marketing, and payments.
  • Supports B2B, B2C and unified commerce across retail channels
  • Coordinates multi-store pricing and inventory across channels
  • Connect provides managed integration deployment; APIs support modular builds
Cons
  • Pricing uses a contact-sales model, with no free plan.
  • Hosted cloud deployment does not provide a self-managed option.
  • The Salesforce-oriented scope may exceed smaller standalone retailers' needs.
  • Sales-led pricing makes cost planning dependent on a vendor conversation
  • Cloud/API focus may not suit teams seeking a self-contained storefront tool
  • Enterprise-oriented scope may be more than smaller commerce teams need
Our verdict

Salesforce Commerce Cloud is a hosted ecommerce platform for businesses selling to consumers, other businesses, or both. It covers storefronts, catalogs, price books, order capture, fulfillment, shipping, payments, service workflows, and…

Read the review →

commercetools is a cloud-based, API-first commerce platform for enterprise retailers, brands, manufacturers, distributors and wholesalers. Its modular services cover catalog and product data, pricing, inventory, checkout, carts, orders,…

Read the review →
  1. Salesforce Commerce CloudOmnichannel Commerce Software 9.2Pricing on request
  2. commercetoolsOmnichannel Commerce Software 8.6Pricing on request

Strengths and trade-offs

  • Salesforce Commerce Cloud — where it wins

    • Combines B2B and B2C storefronts with order and inventory tools.
    • Location-level inventory supports pickup and omnichannel fulfillment.
    • Salesforce integrations connect sales, service, marketing, and payments.

    Where it doesn't

    • Pricing uses a contact-sales model, with no free plan.
    • Hosted cloud deployment does not provide a self-managed option.
    • The Salesforce-oriented scope may exceed smaller standalone retailers' needs.

  • commercetools — where it wins

    • Supports B2B, B2C and unified commerce across retail channels
    • Coordinates multi-store pricing and inventory across channels
    • Connect provides managed integration deployment; APIs support modular builds

    Where it doesn't

    • Sales-led pricing makes cost planning dependent on a vendor conversation
    • Cloud/API focus may not suit teams seeking a self-contained storefront tool
    • Enterprise-oriented scope may be more than smaller commerce teams need

More comparisons

All omnichannel commerce software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update