RingCentral RingCX vs Diabolocom

RingCentral RingCX9.1Visit Diabolocom7.7Visit

Higher score RingCentral RingCX #4 in Call Center Software 9.1/10 Paid ✓ 4 of 4 features Visit RingCX

vs

Diabolocom #18 in Call Center Software 7.7/10 Paid ✓ 4 of 4 features Visit Diabolocom

• RingCentral RingCX fits best

  Mature omnichannel centers needing broad capability

• Diabolocom fits best

  Priced omnichannel deployments

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Side by side

Feature	RingCentral RingCX 9.1/10 Visit ↗	Diabolocom 7.7/10 Visit ↗
At a glance
Editor score	9.1	7.7
Ranking	#4 in Call Center Software	#18 in Call Center Software
Best for	Mature omnichannel centers needing broad capability	Priced omnichannel deployments
Pricing model	Paid	Paid
Starting price	Not checked yet	$60/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Browser extension
Platforms	Web, iOS, Android	Web
Support	Phone, Live chat	Email, Docs · 24/7
Integrations	50+ integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features RingCentral RingCX 4/4 · Diabolocom 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Voice plus 20+ digital channels in one platform Multiple dialers, IVR design, and workforce management AI quality tools, dashboards, and 250+ reports	Combines inbound, outbound, and digital channel handling Includes advanced dialers, IVR, routing, and workforce allocation Connects with nine CRM and business platforms
Cons	The listed $65 rate requires annual billing Recording retention is listed at 30 days Open-source deployment is not part of the offering	Plans require a three-year commitment Minimum deployment is 150 named licenses Telecommunications and usage fees are additional
Our verdict	RingCX is RingCentral’s cloud contact center platform for customer service, sales, and support teams. It brings together inbound and outbound voice, more than 20 digital channels, IVR, campaign dialers, workforce management, analytics,… Read the review →	Diabolocom is cloud contact center software for customer service, sales, and contact center teams. It supports inbound and outbound calling, configurable IVR flows, automatic call distribution, skills-based routing, multiple dialing modes,… Read the review →

Strengths and trade-offs

• RingCentral RingCX — where it wins

  • Voice plus 20+ digital channels in one platform
  • Multiple dialers, IVR design, and workforce management
  • AI quality tools, dashboards, and 250+ reports

  Where it doesn't

  • The listed $65 rate requires annual billing
  • Recording retention is listed at 30 days
  • Open-source deployment is not part of the offering

• Diabolocom — where it wins

  • Combines inbound, outbound, and digital channel handling
  • Includes advanced dialers, IVR, routing, and workforce allocation
  • Connects with nine CRM and business platforms

  Where it doesn't

  • Plans require a three-year commitment
  • Minimum deployment is 150 named licenses
  • Telecommunications and usage fees are additional

• RingCentral RingCX9.1/10 · Paid

  Broad inbound, outbound, digital, workforce, and AI tools for mature contact centers.

  Visit RingCXFull verdict →
• Diabolocom7.7/10 · Paid

  A paid contact center suite for voice, digital channels, routing, workforce allocation, and AI.

  Visit DiabolocomFull verdict →