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Head-to-head · Appliance Repair Software

PettyLogs vs Smart Service

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score PettyLogs #2 in Appliance Repair Software 9.2/10 Free plan Free plan✓ 7 of 7 features Visit PettyLogs
Smart Service #8 in Appliance Repair Software 8.5/10 Pricing on request ✓ 1 of 7 features Visit Smart Service

PettyLogs leads on 1 check, Smart Service on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorePettyLogs · 9.2/10
  • Free planonly PettyLogs
  • Most featuresPettyLogs · 7 of 7

PettyLogs scores higher on our rubric for appliance repair software: 9.2 against 8.5 out of 10; our editors rank them #2 and #8.

PettyLogs offers free plan; Smart Service doesn't.

PettyLogs is the better fit for free appliance repair businesses. Smart Service is the better fit for long-running businesses needing broad workflows.

  • PettyLogs fits best

    Free appliance repair businesses

  • Smart Service fits best

    Long-running businesses needing broad workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature PettyLogs 9.2/10 Visit ↗ Smart Service 8.5/10 Visit ↗
At a glance
Editor score 9.2 8.5
Ranking #2 in Appliance Repair Software #8 in Appliance Repair Software
Best for Free appliance repair businesses Long-running businesses needing broad workflows
Pricing model Free plan + paid Paid
Starting price — —
Free plan ✓ (best) —
Free trial — —
Deployment Cloud Cloud, Desktop, Mobile
Platforms Web Web, iOS, Android
Support Email Email, Phone, Tickets, Docs
Integrations 1 integrations 7 integrations
Built for Solo, Small business, Mid-market Solo, Small business, Mid-market, Enterprise
Features PettyLogs 7/7 · Smart Service 1/7
Dispatch & scheduling ✓ (best) Not checked yet
Work orders ✓ (best) Not checked yet
Warranty records ✓ (best) Not checked yet
Parts inventory ✓ (best) Not checked yet
Technician mobile app ✓ (best) Not checked yet
Invoicing & payments ✓ ✓
Appliance history ✓ (best) Not checked yet
Our review
Pros
  • Free cash book with income, expenses, and numbered receipts
  • Job cards connect faults, labour, parts, status, photos, and payments
  • AI rating-plate scanning plus appliance history and warranty records
  • Covers lead capture, dispatch, routes, work orders, payments, and reporting
  • Supports service agreements, recurring jobs, portals, and customer notifications
  • Works across web, iOS, Android, QuickBooks, and other integrations
Cons
  • The free plan covers cash-book functions rather than the full repair workflow
  • Paid repair and reporting modules are offered separately
  • Web is the listed platform, with Xero as the listed integration
  • Pricing is quote-based rather than published by plan
  • Android technicians use a mobile browser for Smart Service Cloud
  • Its broad scope may exceed the needs of smaller, simpler operations
Our verdict

PettyLogs is a cloud-based operations platform for appliance repair and other service businesses. Its appliance-focused workflow covers job cards, fault and labour tracking, parts, repair status, scheduling, warranty records, appliance…

Read the review →

Smart Service is field service management software from My Service Depot for appliance repair and other trade businesses, including HVAC, plumbing, electrical, and pest control companies. Its workflow spans lead capture, online booking,…

Read the review →
  1. PettyLogsAppliance Repair Software 9.2Free plan
  2. Smart ServiceAppliance Repair Software 8.5Pricing on request

Strengths and trade-offs

  • PettyLogs — where it wins

    • Free cash book with income, expenses, and numbered receipts
    • Job cards connect faults, labour, parts, status, photos, and payments
    • AI rating-plate scanning plus appliance history and warranty records

    Where it doesn't

    • The free plan covers cash-book functions rather than the full repair workflow
    • Paid repair and reporting modules are offered separately
    • Web is the listed platform, with Xero as the listed integration

  • Smart Service — where it wins

    • Covers lead capture, dispatch, routes, work orders, payments, and reporting
    • Supports service agreements, recurring jobs, portals, and customer notifications
    • Works across web, iOS, Android, QuickBooks, and other integrations

    Where it doesn't

    • Pricing is quote-based rather than published by plan
    • Android technicians use a mobile browser for Smart Service Cloud
    • Its broad scope may exceed the needs of smaller, simpler operations

More comparisons

All appliance repair software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update