STEL Order vs Smart Service

STEL Order9.4Visit Smart Service8.5Visit

Higher score STEL Order #1 in Appliance Repair Software 9.4/10 Free plan Free plan✓ 7 of 7 features Visit STEL Order

vs

Smart Service #8 in Appliance Repair Software 8.5/10 Pricing on request ✓ 1 of 7 features Visit Smart Service

• STEL Order fits best

  Teams wanting free mobile field service

• Smart Service fits best

  Long-running businesses needing broad workflows

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Side by side

Feature	STEL Order 9.4/10 Visit ↗	Smart Service 8.5/10 Visit ↗
At a glance
Editor score	9.4	8.5
Ranking	#1 in Appliance Repair Software	#8 in Appliance Repair Software
Best for	Teams wanting free mobile field service	Long-running businesses needing broad workflows
Pricing model	Free plan + paid	Paid
Starting price	$30/mo	—
Free plan	✓ (best)	—
Free trial	—	—
Money-back guarantee	30 days	30 days
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Tickets, Docs	Email, Phone, Tickets, Docs
Integrations	2 integrations	7 integrations
Built for	Small business, Mid-market	Solo, Small business, Mid-market, Enterprise
Features STEL Order 7/7 · Smart Service 1/7
Dispatch & scheduling	✓ (best)	Not checked yet
Work orders	✓ (best)	Not checked yet
Warranty records	✓ (best)	Not checked yet
Parts inventory	✓ (best)	Not checked yet
Technician mobile app	✓ (best)	Not checked yet
Invoicing & payments	✓	✓
Appliance history	✓ (best)	Not checked yet
Our review
Pros	Free plan includes CRM, billing, calendar, estimates, and mobile app Offline Android and iOS apps support field work away from connectivity Dispatch, warranty, inventory, payments, and asset history cover repair operations	Covers lead capture, dispatch, routes, work orders, payments, and reporting Supports service agreements, recurring jobs, portals, and customer notifications Works across web, iOS, Android, QuickBooks, and other integrations
Cons	Advanced FSM features start on the Business plan API access and multiple geolocation are limited to the Pro plan Only Stripe and PayPal are listed as integrations	Pricing is quote-based rather than published by plan Android technicians use a mobile browser for Smart Service Cloud Its broad scope may exceed the needs of smaller, simpler operations
Our verdict	STEL Order is cloud-based business management software for appliance repair companies and other field-service businesses. It brings together customer and asset records, warranty information, product catalogs, inventory, scheduling, work… Read the review →	Smart Service is field service management software from My Service Depot for appliance repair and other trade businesses, including HVAC, plumbing, electrical, and pest control companies. Its workflow spans lead capture, online booking,… Read the review →

Strengths and trade-offs

• STEL Order — where it wins

  • Free plan includes CRM, billing, calendar, estimates, and mobile app
  • Offline Android and iOS apps support field work away from connectivity
  • Dispatch, warranty, inventory, payments, and asset history cover repair operations

  Where it doesn't

  • Advanced FSM features start on the Business plan
  • API access and multiple geolocation are limited to the Pro plan
  • Only Stripe and PayPal are listed as integrations

• Smart Service — where it wins

  • Covers lead capture, dispatch, routes, work orders, payments, and reporting
  • Supports service agreements, recurring jobs, portals, and customer notifications
  • Works across web, iOS, Android, QuickBooks, and other integrations

  Where it doesn't

  • Pricing is quote-based rather than published by plan
  • Android technicians use a mobile browser for Smart Service Cloud
  • Its broad scope may exceed the needs of smaller, simpler operations

• STEL Order9.4/10 · Free plan

  A low-cost field service suite with offline mobile workflows and appliance records.

  Visit STEL OrderFull verdict →
• Smart Service8.5/10 · Pricing on request

  A broad field-service system for established appliance and trade service operations.

  Visit Smart ServiceFull verdict →