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Head-to-head · IT Alerting Software

Opsgenie vs xMatters

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Opsgenie #2 in IT Alerting Software 9.2/10 Free plan Free plan✓ 1 of 5 features Visit Opsgenie
xMatters #7 in IT Alerting Software 8.6/10 Free plan Free plan✓ 2 of 5 features Visit xMatters

Opsgenie leads on 1 check, xMatters on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpsgenie · 9.2/10
  • Lowest starting priceOpsgenie · $9.45/user/mo
  • Free planboth
  • Most featuresxMatters · 2 of 5

Opsgenie scores higher on our rubric for it alerting software: 9.2 against 8.6 out of 10; our editors rank them #2 and #7.

Opsgenie is cheaper to start at $9.45/user/mo against $15/user/mo.

Opsgenie is the better fit for existing teams needing scheduled on-call alerting. xMatters is the better fit for teams coordinating enterprise incident workflows.

  • Opsgenie fits best

    Existing teams needing scheduled on-call alerting

  • xMatters fits best

    Teams coordinating enterprise incident workflows

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Side by side

Feature Opsgenie 9.2/10 Visit ↗ xMatters 8.6/10 Visit ↗
At a glance
Editor score 9.2 8.6
Ranking #2 in IT Alerting Software #7 in IT Alerting Software
Best for Existing teams needing scheduled on-call alerting Teams coordinating enterprise incident workflows
Pricing model Free plan + paid Free plan + paid
Starting price $9.45/user/mo (best) $15/user/mo
Free plan ✓ ✓
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Community, Docs · 24/7 Email, Phone, Community, Docs · 24/7
Integrations 200+ integrations 200+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Opsgenie 1/5 · xMatters 2/5
On-call scheduling Not checked yet ✓ (best)
Escalation policies ✓ ✓
Alert acknowledgment Not checked yet Not checked yet
Incident status pages Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Alert source integrations Not checked yet Not checked yet
Our review
Pros
  • Recurring rotations, overrides, and forwarding rules support schedule changes.
  • Escalation policies can respond to acknowledgement or closure state.
  • Email, SMS, voice, and mobile push notifications cover multiple channels.
  • Rotations, escalation policies, and incident roles in one console
  • Slack and Microsoft Teams support incident actions
  • Workflows can notify responders, ticket, or launch remediation
Cons
  • New signups and sales ended on June 4, 2025.
  • Atlassian plans to shut off access after April 5, 2027.
  • Advanced incident management and collaboration are limited to Enterprise.
  • Public status pages and post-incident reports require Advanced
  • Starter is priced per user, which can add up across larger teams
  • The Free plan's user limit is described inconsistently
Our verdict

Opsgenie provides on-call scheduling, alerting, and incident management for development, IT operations, and other technical teams. Recurring daily, weekly, and custom rotations help organize coverage, while schedule overrides and…

Read the review →

xMatters brings alert routing, on-call scheduling, and incident coordination together for IT, DevOps, and SRE teams. Its incident console organizes timelines, roles, severity, and status, while dynamic resolver engagement and collaboration…

Read the review →
  1. OpsgenieIT Alerting Software 9.2Free plan
  2. xMattersIT Alerting Software 8.6Free plan

Strengths and trade-offs

  • Opsgenie — where it wins

    • Recurring rotations, overrides, and forwarding rules support schedule changes.
    • Escalation policies can respond to acknowledgement or closure state.
    • Email, SMS, voice, and mobile push notifications cover multiple channels.

    Where it doesn't

    • New signups and sales ended on June 4, 2025.
    • Atlassian plans to shut off access after April 5, 2027.
    • Advanced incident management and collaboration are limited to Enterprise.

  • xMatters — where it wins

    • Rotations, escalation policies, and incident roles in one console
    • Slack and Microsoft Teams support incident actions
    • Workflows can notify responders, ticket, or launch remediation

    Where it doesn't

    • Public status pages and post-incident reports require Advanced
    • Starter is priced per user, which can add up across larger teams
    • The Free plan's user limit is described inconsistently

More comparisons

All IT alerting software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update