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Head-to-head · IT Alerting Software

Everbridge IT Alerting vs xMatters

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Everbridge IT Alerting #5 in IT Alerting Software 8.8/10 Pricing on request ✓ 4 of 5 features Visit Everbridge
xMatters #7 in IT Alerting Software 8.6/10 Free plan Free plan✓ 2 of 5 features Visit xMatters

Everbridge IT Alerting leads on 0 checks, xMatters on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreEverbridge IT Alerting · 8.8/10
  • Free planonly xMatters
  • Most featuresEverbridge IT Alerting · 4 of 5

Everbridge IT Alerting scores higher on our rubric for it alerting software: 8.8 against 8.6 out of 10; our editors rank them #5 and #7.

Everbridge IT Alerting is the better fit for enterprise teams coordinating audited incident response. xMatters is the better fit for teams coordinating enterprise incident workflows.

  • Everbridge IT Alerting fits best

    Enterprise teams coordinating audited incident response

  • xMatters fits best

    Teams coordinating enterprise incident workflows

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Side by side

Feature Everbridge IT Alerting 8.8/10 Visit ↗ xMatters 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #5 in IT Alerting Software #7 in IT Alerting Software
Best for Enterprise teams coordinating audited incident response Teams coordinating enterprise incident workflows
Pricing model Paid Free plan + paid
Starting price Pricing on request $15/user/mo
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Docs Email, Phone, Community, Docs · 24/7
Integrations 6 integrations 200+ integrations
Built for Enterprise Small business, Mid-market, Enterprise
Features Everbridge IT Alerting 4/5 · xMatters 2/5
On-call scheduling ✓ ✓
Escalation policies ✓ ✓
Alert acknowledgment ✓ (best) Not checked yet
Incident status pages Not checked yet Not checked yet
Mobile apps ✓ (best) Not checked yet
Specs
Alert source integrations Not checked yet Not checked yet
Our review
Pros
  • Notifies responders by email, SMS, voice and mobile push
  • Combines on-call schedules, staffing layers and automatic escalation
  • Tracks acknowledgments, delivery and response activity in audit trails
  • Rotations, escalation policies, and incident roles in one console
  • Slack and Microsoft Teams support incident actions
  • Workflows can notify responders, ticket, or launch remediation
Cons
  • Requires sales contact for pricing
  • Enterprise focus may not suit smaller teams
  • Current packaging sits within Everbridge’s broader platform
  • Public status pages and post-incident reports require Advanced
  • Starter is priced per user, which can add up across larger teams
  • The Free plan's user limit is described inconsistently
Our verdict

Everbridge IT Alerting coordinates communications during major IT incidents, from identifying on-call personnel to escalating alerts when recipients do not acknowledge them. Its enterprise focus suits organizations that need structured…

Read the review →

xMatters brings alert routing, on-call scheduling, and incident coordination together for IT, DevOps, and SRE teams. Its incident console organizes timelines, roles, severity, and status, while dynamic resolver engagement and collaboration…

Read the review →
  1. Everbridge IT AlertingIT Alerting Software 8.8Pricing on request
  2. xMattersIT Alerting Software 8.6Free plan

Strengths and trade-offs

  • Everbridge IT Alerting — where it wins

    • Notifies responders by email, SMS, voice and mobile push
    • Combines on-call schedules, staffing layers and automatic escalation
    • Tracks acknowledgments, delivery and response activity in audit trails

    Where it doesn't

    • Requires sales contact for pricing
    • Enterprise focus may not suit smaller teams
    • Current packaging sits within Everbridge’s broader platform

  • xMatters — where it wins

    • Rotations, escalation policies, and incident roles in one console
    • Slack and Microsoft Teams support incident actions
    • Workflows can notify responders, ticket, or launch remediation

    Where it doesn't

    • Public status pages and post-incident reports require Advanced
    • Starter is priced per user, which can add up across larger teams
    • The Free plan's user limit is described inconsistently
  • Everbridge IT Alerting8.8/10 · Pricing on request

    Enterprise incident response with tracked notifications, staffing layers and audit trails.

    Visit EverbridgeFull verdict →
  • xMatters8.6/10 · Free plan

    Connect on-call alerting, incident coordination, and automated response workflows.

    Visit xMattersFull verdict →

More comparisons

All IT alerting software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update