Okta Integration for ServiceNow vs xMatters

OIOkta Integration for ServiceNow6.9Visit xMatters6.5Visit

Higher score OI Okta Integration for ServiceNow #6 in ServiceNow Marketplace Apps 6.9/10 Pricing on request ✓ 0 of 4 features Visit Okta

vs

xMatters #8 in ServiceNow Marketplace Apps 6.5/10 Free plan · paid from $15/user/mo (annual) Free plan✓ 0 of 4 features Visit xMatters

• Okta Integration for ServiceNow fits best

  Organizations provisioning ServiceNow access with Okta

• xMatters fits best

  Teams wanting lower-cost on-call and ServiceNow integration

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Side by side

Feature	OIOkta Integration for ServiceNow 6.9/10 Visit ↗	xMatters 6.5/10 Visit ↗
At a glance
Editor score	6.9	6.5
Ranking	#6 in ServiceNow Marketplace Apps	#8 in ServiceNow Marketplace Apps
Best for	Organizations provisioning ServiceNow access with Okta	Teams wanting lower-cost on-call and ServiceNow integration
Pricing model	Paid	Free plan + paid
Starting price	Not published	Not published
Free plan	Not published	✓ (best)
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Integrations	1 integrations	200+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Okta Integration for ServiceNow 0/4 · xMatters 0/4
Mobile support	Not published	Not published
Workflow automation	Not published	Not published
REST API	Not published	Not published
Free trial	Not published	Not published
Specs
App type	Integration	Not published
Supported ServiceNow areas	ServiceNow	Not published
Our review
Pros	Provides single sign-on for ServiceNow through Okta. Supports user provisioning, deprovisioning, and lifecycle management. Centralizes access administration and Okta-based authentication policies.	Global on-call schedules include rotating shifts and escalation policies. ChatOps actions connect incident response with Slack and Microsoft Teams. ServiceNow is among its listed integrations, alongside monitoring and chat tools.
Cons	Focused on ServiceNow rather than a broad marketplace app. Pricing and availability depend on the Okta subscription. The listed integration scope covers ServiceNow only.	The $15-per-user monthly Starter price is tied to an annual subscription. Public status pages are available on Advanced, not listed for Starter. Post-incident reports are an Advanced plan feature.
Our verdict	Okta Integration for ServiceNow connects ServiceNow with Okta’s identity platform, bringing sign-on and identity lifecycle capabilities into Okta’s access administration. It is intended for organizations that want to standardize… Read the review →	xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and provides schedules, escalation policies, an incident console, and collaboration channels. Teams looking… Read the review →

Strengths and trade-offs

• Okta Integration for ServiceNow — where it wins

  • Provides single sign-on for ServiceNow through Okta.
  • Supports user provisioning, deprovisioning, and lifecycle management.
  • Centralizes access administration and Okta-based authentication policies.

  Where it doesn't

  • Focused on ServiceNow rather than a broad marketplace app.
  • Pricing and availability depend on the Okta subscription.
  • The listed integration scope covers ServiceNow only.

• xMatters — where it wins

  • Global on-call schedules include rotating shifts and escalation policies.
  • ChatOps actions connect incident response with Slack and Microsoft Teams.
  • ServiceNow is among its listed integrations, alongside monitoring and chat tools.

  Where it doesn't

  • The $15-per-user monthly Starter price is tied to an annual subscription.
  • Public status pages are available on Advanced, not listed for Starter.
  • Post-incident reports are an Advanced plan feature.

• OIOkta Integration for ServiceNow6.9/10 · Pricing on request

  A focused Okta integration for managing ServiceNow sign-on and user access.

  Visit OktaFull verdict →
• xMatters6.5/10 · Free plan · paid from $15/user/mo (annual)

  On-call response, incident workflows, and ServiceNow integration with a free plan.

  Visit xMattersFull verdict →