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Head-to-head · Nonprofit Case Management Software

Neighbor Solutions vs Primero

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Neighbor Solutions #6 in Nonprofit Case Management Software 7.4/10 From $150/mo · 14-day trial ✓ 4 of 5 features Visit site
Primero #8 in Nonprofit Case Management Software 7.1/10 Free plan · paid from $8,250/yr Free plan✓ 0 of 5 features Visit Primero

Neighbor Solutions leads on 4 checks, Primero on 1, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNeighbor Solutions · 7.4/10
  • Free planonly Primero
  • Most featuresNeighbor Solutions · 4 of 5

Neighbor Solutions scores higher on our rubric for nonprofit case management software: 7.4 against 7.1 out of 10; our editors rank them #6 and #8.

Primero offers free plan; Neighbor Solutions doesn't. Neighbor Solutions offers custom intake forms; Primero doesn't publish it. Neighbor Solutions offers service plan tracking; Primero doesn't publish it. Neighbor Solutions offers referral tracking; Primero doesn't publish it. Neighbor Solutions offers outcome tracking; Primero doesn't publish it.

Neighbor Solutions is the better fit for shelter and housing-focused nonprofits. Primero is the better fit for organizations wanting open-source deployment flexibility.

  • Neighbor Solutions fits best

    Shelter and housing-focused nonprofits

  • Primero fits best

    Organizations wanting open-source deployment flexibility

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Side by side

Feature Neighbor Solutions 7.4/10 Visit ↗ Primero 7.1/10 Visit ↗
At a glance
Editor score 7.4 7.1
Ranking #6 in Nonprofit Case Management Software #8 in Nonprofit Case Management Software
Best for Shelter and housing-focused nonprofits Organizations wanting open-source deployment flexibility
Pricing model Paid Free plan + paid
Starting price Not published Not published
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Integrations 4 integrations 2 integrations
Features Neighbor Solutions 4/5 · Primero 0/5
Custom intake forms ✓ (best) Not published
Service plan tracking ✓ (best) Not published
Referral tracking ✓ (best) Not published
Outcome tracking ✓ (best) Not published
Client portal Not published Not published
Specs
Mobile access App Not published
Our review
Pros
  • Shelter beds, reservations, waitlists, and check-in
  • Housing placement plans with retention checks
  • Unlimited neighbors and all features unlocked at $150/month
  • Open-source self-hosting with a free DIY tier
  • Configurable intake, workflows, fields, and role-based access
  • Offline-capable access plus audit logs, reports, and dashboards
Cons
  • No free plan
  • Integrations focus on HMIS, HSDS, and data exchange
  • Only one published plan is available
  • Managed tiers start at $8,250 per year
  • Hybrid deployment costs $25,000 for setup and year one
  • DIY deployment requires self-management and community support
Our verdict

Neighbor Solutions is a web-based case management platform for nonprofits, coalitions, municipalities, and other organizations serving people in need. It brings together 360-degree client profiles, case notes, incident reporting, program…

Read the review →

Primero is an open-source information management platform for social services, humanitarian organizations, and public-sector protection programs. It supports child protection, gender-based violence case management, incident monitoring, and…

Read the review →
  1. Neighbor SolutionsNonprofit Case Management Software 7.4From $150/mo · 14-day trial
  2. PrimeroNonprofit Case Management Software 7.1Free plan · paid from $8,250/yr

Strengths and trade-offs

  • Neighbor Solutions — where it wins

    • Shelter beds, reservations, waitlists, and check-in
    • Housing placement plans with retention checks
    • Unlimited neighbors and all features unlocked at $150/month

    Where it doesn't

    • No free plan
    • Integrations focus on HMIS, HSDS, and data exchange
    • Only one published plan is available

  • Primero — where it wins

    • Open-source self-hosting with a free DIY tier
    • Configurable intake, workflows, fields, and role-based access
    • Offline-capable access plus audit logs, reports, and dashboards

    Where it doesn't

    • Managed tiers start at $8,250 per year
    • Hybrid deployment costs $25,000 for setup and year one
    • DIY deployment requires self-management and community support
  • Neighbor Solutions7.4/10 · From $150/mo · 14-day trial

    A housing-focused case management platform with broad service coordination tools.

    Visit siteFull verdict →
  • Primero7.1/10 · Free plan · paid from $8,250/yr

    Flexible case management with DIY, SaaS, and hybrid deployment options.

    Visit PrimeroFull verdict →

More comparisons

All nonprofit case management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update