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Primero

Freemium#88 of 175 in Case Management SoftwareNonprofit Case Management Software Social Work Case Management

Primero: A configurable, open-source platform for structured protection and social-service casework. Ranked #88 of 175 in Case Management Software by our editors (3.0/10); pricing: Free plan; best for organizations wanting open-source case management.

3.0/10Editor score

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At a glance

Editor score
3.0 / 10
Pricing
Free plan
Best for
Organizations wanting open-source case management
Free plan
Yes
Paid from
$8,250/yr
Case intake forms
Yes
Founded
2013
Facts checked
19 Sep 2026

Where it wins
- Open-source deployment with a free self-managed tier
- Configurable intake forms, workflows, fields, and permissions
- Offline-capable access with audit logs, dashboards, and APIs
Where it doesn't
- Managed service begins at $8,250 per year
- Hybrid deployment costs $25,000 for setup and year one
- DIY deployment relies on organizational operations and community support

Our verdict on Primero

Primero is an open-source information management platform for social services, humanitarian organizations, and public-sector protection programs. Its scope includes child protection, gender-based violence case management, incident monitoring, and family tracing and reunification. Teams can configure digital intake forms, case fields, form groups, and workflows covering assessment, planning, referrals, transfers, and closure. Role-based access, user groups, notifications, tasking, assignments, approvals, audit logs, reports, dashboards, and data analysis support structured casework across web, API, and self-hosted environments.

Pricing follows deployment needs rather than per-user billing. Tier 1: DIY is free at $0 per year and provides open-source self-managed deployment with documentation and community support. Tier 3: Full Service SaaS costs $8,250 per year and adds UNICEF-supported Azure hosting, deployment, operations, upgrades, training, and technical support, with no limits on users or data volumes. Tier 4: Hybrid deployment costs $25,000 for setup and year one and includes a locally hosted production instance, a UNICEF-hosted demonstration instance, plus deployment, security, training, upgrades, and support.

Primero’s strongest fit is for organizations that need configurable case workflows, controlled access, traceable user actions, and reporting while retaining a self-hosted or hybrid option. Its offline-capable progressive web application supports access where connectivity is inconsistent, and integrations with RapidPro and UNHCR ProGres v4 help align it with specific operational ecosystems. The platform is broader than a basic intake tool, extending into referrals, reunification matching, approvals, and analysis. Organizations wanting open-source control should consider Primero; teams seeking only a fully managed service without internal deployment responsibilities should focus on its paid tiers rather than the DIY option.

Your product? Our editors can test Primero in depth and publish a review, labelled as paid · from $149/mo →

Primero pricing

Plans Free planFreemium A usable free plan; paid tiers unlock the limits above. Prices checked 19 Sep 2026.

See plans on primero.org

All 3 Primero plans and prices →

Primero fact sheet

Free plan	Yes
Paid from	$8,250/yr
Case intake forms	Yes
Workflow automation	Not verified
Custom case fields	Yes
Audit trail	Yes
Reporting dashboards	Yes
Mobile apps	Not verified
Deployment	Hybrid
Deployment	Cloud, Self-hosted
Platforms	Web
Integrations	2 integrations: RapidPro, UNHCR ProGres v4
Pricing	Free plan (source)
Website	primero.org
Facts checked	19 Sep 2026

Primero integrations

Primero lists 2 integrations on its own site.

RapidPro
UNHCR ProGres v4

Alternatives to Primero

See all Primero alternatives →

Also Ranked In

Primero is ranked in 3 of our directories.

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Featured on iTechGuides

Primero is listed in our Case Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update