Microsoft Dynamics 365 Sales vs Gong Engage

Microsoft Dynamics 365 Sales8.6Visit Gong Engage8.5Visit

Higher score Microsoft Dynamics 365 Sales #7 in Conversational Intelligence Software 8.6/10 30-day trial Free trial✓ 0 of 5 features Visit Microsoft

vs

Gong Engage #8 in Conversational Intelligence Software 8.5/10 Pricing on request ✓ 0 of 5 features Contact Gong

• Microsoft Dynamics 365 Sales fits best

  Microsoft-centered sales teams wanting CRM plus insights

• Gong Engage fits best

  Sales teams needing calls plus engagement workflows

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Side by side

Feature	Microsoft Dynamics 365 Sales 8.6/10 Visit ↗	Gong Engage 8.5/10 Visit ↗
At a glance
Editor score	8.6	8.5
Ranking	#7 in Conversational Intelligence Software	#8 in Conversational Intelligence Software
Best for	Microsoft-centered sales teams wanting CRM plus insights	Sales teams needing calls plus engagement workflows
Pricing model	Paid	Paid
Starting price	$65/user/mo	Pricing on request
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Integrations	10 integrations	6 integrations
Features Microsoft Dynamics 365 Sales 0/5 · Gong Engage 0/5
Real-time assistance	Not checked yet	Not checked yet
Sentiment analysis	Not checked yet	Not checked yet
Coaching tools	Not checked yet	Not checked yet
Custom scorecards	Not checked yet	Not checked yet
Conversation search	Not checked yet	Not checked yet
Specs
Channel coverage	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Combines conversation intelligence with pipeline and forecasting tools Integrates with Microsoft 365, Exchange Online, and Teams Higher tiers add predictive scoring, Copilot, and sales insights	Searchable call transcripts with AI summaries, key points, and next steps Combines calling with email, LinkedIn, and task workflow steps CRM-connected account, contact, lead, and pipeline views
Cons	The $65 entry plan is a broader sales CRM, not standalone intelligence software Advanced intelligence and AI capabilities require higher-priced editions Annual billing applies to the listed per-user prices	Pricing is customized and requires contacting sales Primarily built for sales engagement, not marketing call attribution Availability and functionality depend on Gong plan and permissions
Our verdict	Microsoft Dynamics 365 Sales brings conversation intelligence into a cloud CRM for sales teams managing accounts, contacts, leads, opportunities, and customer interactions. It also covers pipeline views, forecasting, dashboards, email… Read the review →	Gong Engage brings prospect and account management, outreach workflows, and conversation intelligence together for revenue teams, sales representatives, managers, and RevOps teams. Web and mobile inbound and outbound calling sit alongside… Read the review →

Strengths and trade-offs

• Microsoft Dynamics 365 Sales — where it wins

  • Combines conversation intelligence with pipeline and forecasting tools
  • Integrates with Microsoft 365, Exchange Online, and Teams
  • Higher tiers add predictive scoring, Copilot, and sales insights

  Where it doesn't

  • The $65 entry plan is a broader sales CRM, not standalone intelligence software
  • Advanced intelligence and AI capabilities require higher-priced editions
  • Annual billing applies to the listed per-user prices

• Gong Engage — where it wins

  • Searchable call transcripts with AI summaries, key points, and next steps
  • Combines calling with email, LinkedIn, and task workflow steps
  • CRM-connected account, contact, lead, and pipeline views

  Where it doesn't

  • Pricing is customized and requires contacting sales
  • Primarily built for sales engagement, not marketing call attribution
  • Availability and functionality depend on Gong plan and permissions

• Microsoft Dynamics 365 Sales8.6/10 · 30-day trial

  A Microsoft-centered sales CRM with conversation intelligence, forecasting, and Copilot.

  Visit MicrosoftFull verdict →
• Gong Engage8.5/10 · Pricing on request

  Calling, conversation insights, and sales workflows in one product, with customized pricing.

  Contact GongFull verdict →