Medallia vs Verint Voice of the Customer

Medallia8.9Visit Verint Voice of the Customer8.8Visit

Higher score Medallia #2 in Feedback Analytics Software 8.9/10 Pricing on request ✓ 1 of 3 features Visit Medallia

vs

Verint Voice of the Customer #3 in Feedback Analytics Software 8.8/10 Pricing on request ✓ 1 of 3 features Visit Verint

• Medallia fits best

  Enterprises needing a broad VoC analytics suite

• Verint Voice of the Customer fits best

  Large enterprises analyzing voice and digital journeys

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Side by side

Feature	Medallia 8.9/10 Visit ↗	Verint Voice of the Customer 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#2 in Feedback Analytics Software	#3 in Feedback Analytics Software
Best for	Enterprises needing a broad VoC analytics suite	Large enterprises analyzing voice and digital journeys
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Live chat, Phone, Tickets, Community, Docs	Phone
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, HIPAA, PCI DSS
Built for	Enterprise, Mid-market	Enterprise
Features Medallia 1/3 · Verint Voice of the Customer 1/3
Sentiment analysis	✓	✓
Theme detection	Not checked yet	Not checked yet
Data export	Not checked yet	Not checked yet
Specs
Feedback sources	Not checked yet	Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints
Languages supported	Not checked yet	Not checked yet
Native integrations	Not checked yet	Not checked yet
Our review
Pros	Combines surveys, in-app feedback, sentiment, and root-cause analysis Supports alerts, case management, and closed-loop feedback workflows Offers enterprise controls, APIs, integrations, and compliance coverage	Combines survey, speech, text and behavioral signals in a unified view Analyzes web and mobile journeys with replay, maps and form analysis Can trigger workflows from feedback and sentiment
Cons	Pricing requires a sales conversation around annual Experience Data Record tiers Its broad scope may exceed teams seeking only simple survey collection Advanced capabilities are oriented toward enterprise and mid-market programs	Pricing is contact-sales rather than published plan rates Enterprise focus may not suit smaller organizations Web platform and cloud deployment are the listed options
Our verdict	Medallia Experience Cloud is an experience-management platform for organizations collecting customer and employee feedback across surveys, digital and in-app channels, voice, social media, and other signals. It supports NPS surveys,… Read the review →	Verint Voice of the Customer brings survey responses together with speech, text, digital behavior and other customer signals for enterprise experience analysis. It is aimed at organizations that want to understand friction across customer… Read the review →

Strengths and trade-offs

• Medallia — where it wins

  • Combines surveys, in-app feedback, sentiment, and root-cause analysis
  • Supports alerts, case management, and closed-loop feedback workflows
  • Offers enterprise controls, APIs, integrations, and compliance coverage

  Where it doesn't

  • Pricing requires a sales conversation around annual Experience Data Record tiers
  • Its broad scope may exceed teams seeking only simple survey collection
  • Advanced capabilities are oriented toward enterprise and mid-market programs

• Verint Voice of the Customer — where it wins

  • Combines survey, speech, text and behavioral signals in a unified view
  • Analyzes web and mobile journeys with replay, maps and form analysis
  • Can trigger workflows from feedback and sentiment

  Where it doesn't

  • Pricing is contact-sales rather than published plan rates
  • Enterprise focus may not suit smaller organizations
  • Web platform and cloud deployment are the listed options

• Medallia8.9/10 · Pricing on request

  A broad VoC suite combining feedback collection, AI analysis, and closed-loop action.

  Visit MedalliaFull verdict →
• Verint Voice of the Customer8.8/10 · Pricing on request

  An enterprise CX analytics product that links feedback, journeys, sentiment and follow-up actions.

  Visit VerintFull verdict →