Lyssna vs PlaybookUX

Lyssna9.1Visit PlaybookUX8.5Visit

Higher score Lyssna #3 in UX Research Software 9.1/10 Free plan Free plan✓ 1 of 5 features Visit Lyssna

vs

PlaybookUX #8 in UX Research Software 8.5/10 Paid ✓ 1 of 5 features Visit PlaybookUX

• Lyssna fits best

  Web-focused teams wanting free usability research

• PlaybookUX fits best

  Teams wanting broad testing and included recruitment

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Side by side

Feature	Lyssna 9.1/10 Visit ↗	PlaybookUX 8.5/10 Visit ↗
At a glance
Editor score	9.1	8.5
Ranking	#3 in UX Research Software	#8 in UX Research Software
Best for	Web-focused teams wanting free usability research	Teams wanting broad testing and included recruitment
Pricing model	Free plan + paid	Paid
Starting price	$165/mo	—
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Docs	Live chat
Compliance	SOC 2, GDPR, SSO/SAML	ISO 27001, GDPR, HIPAA, PCI DSS, 2FA
Integrations	6 integrations	1 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Lyssna 1/5 · PlaybookUX 1/5
Participant recruitment	✓	✓
Moderated research	Not checked yet	Not checked yet
Unmoderated research	Not checked yet	Not checked yet
Transcription	Not checked yet	Not checked yet
Research repository	Not checked yet	Not checked yet
Specs
Study types	Not checked yet	Not checked yet
Participant limit	Not checked yet	Not checked yet
Our review
Pros	Free plan includes unlimited quick studies and three seats Covers interviews, prototypes, websites, card sorting, and tree testing Recruit participants through panels or self-recruitment with targeting and screeners	Panel of more than 7 million consumers and professionals Supports moderated, unmoderated, prototype, mobile, and survey studies Includes transcripts, replays, analysis tools, CRM, and AI features
Cons	Web-only platform with no mobile app support Growth costs $166 USD per month with annual billing Some advanced capabilities are limited to paid or eligible plans	Self-serve studies are limited to 50 sessions annually Panel access uses pay-per-use credits SSO and SAML are available only in the Enterprise tier
Our verdict	Lyssna is a web-based UX research platform for designers, marketers, product teams, and UX researchers. It brings moderated interviews, unmoderated usability studies, surveys, Figma prototype testing, card sorting, tree testing, preference… Read the review →	PlaybookUX is a paid UX research platform for teams running usability tests, moderated interviews, prototype evaluations, surveys, card sorts, tree tests, and other qualitative or quantitative studies. It combines participant recruitment… Read the review →

Strengths and trade-offs

• Lyssna — where it wins

  • Free plan includes unlimited quick studies and three seats
  • Covers interviews, prototypes, websites, card sorting, and tree testing
  • Recruit participants through panels or self-recruitment with targeting and screeners

  Where it doesn't

  • Web-only platform with no mobile app support
  • Growth costs $166 USD per month with annual billing
  • Some advanced capabilities are limited to paid or eligible plans

• PlaybookUX — where it wins

  • Panel of more than 7 million consumers and professionals
  • Supports moderated, unmoderated, prototype, mobile, and survey studies
  • Includes transcripts, replays, analysis tools, CRM, and AI features

  Where it doesn't

  • Self-serve studies are limited to 50 sessions annually
  • Panel access uses pay-per-use credits
  • SSO and SAML are available only in the Enterprise tier

• Lyssna9.1/10 · Free plan

  A broad web-based UX research toolkit with a useful free plan and costly paid growth tier.

  Visit LyssnaFull verdict →
• PlaybookUX8.5/10 · Paid

  A broad UX research suite for teams that need testing methods and participant access in one place.

  Visit PlaybookUXFull verdict →