Maze vs PlaybookUX

Maze9.4Visit PlaybookUX8.5Visit

Higher score Maze #1 in UX Research Software 9.4/10 Free plan · 30-day trial Free planFree trial✓ 1 of 5 features Visit Maze

vs

PlaybookUX #8 in UX Research Software 8.5/10 Paid ✓ 1 of 5 features Visit PlaybookUX

• Maze fits best

  Broad UX research with a free starting point

• PlaybookUX fits best

  Teams wanting broad testing and included recruitment

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Side by side

Feature	Maze 9.4/10 Visit ↗	PlaybookUX 8.5/10 Visit ↗
At a glance
Editor score	9.4	8.5
Ranking	#1 in UX Research Software	#8 in UX Research Software
Best for	Broad UX research with a free starting point	Teams wanting broad testing and included recruitment
Pricing model	Free plan + paid	Paid
Starting price	Free plan · 30-day trial	—
Free plan	✓ (best)	—
Free trial	30 days	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Tickets, Docs	Live chat
Compliance	SOC 2, GDPR, SSO/SAML	ISO 27001, GDPR, HIPAA, PCI DSS, 2FA
Integrations	12 integrations	1 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Maze 1/5 · PlaybookUX 1/5
Participant recruitment	✓	✓
Moderated research	Not checked yet	Not checked yet
Unmoderated research	Not checked yet	Not checked yet
Transcription	Not checked yet	Not checked yet
Research repository	Not checked yet	Not checked yet
Specs
Study types	Not checked yet	Not checked yet
Participant limit	Not checked yet	Not checked yet
Our review
Pros	Supports moderated, unmoderated, prototype, website, and mobile studies Free plan includes five seats and basic prototype tests and surveys Connects with Figma, Slack, Amplitude, Atlassian, and research tools	Panel of more than 7 million consumers and professionals Supports moderated, unmoderated, prototype, mobile, and survey studies Includes transcripts, replays, analysis tools, CRM, and AI features
Cons	Free plan is limited to one study per month Enterprise pricing requires contacting sales Its broad feature set may exceed the needs of narrow research teams	Self-serve studies are limited to 50 sessions annually Panel access uses pay-per-use credits SSO and SAML are available only in the Enterprise tier
Our verdict	Maze is a web-based product research platform for researchers, designers, product managers, and marketing teams. It covers prototype testing, live website testing, mobile app and mobile website testing, surveys, card sorting, tree testing,… Read the review →	PlaybookUX is a paid UX research platform for teams running usability tests, moderated interviews, prototype evaluations, surveys, card sorts, tree tests, and other qualitative or quantitative studies. It combines participant recruitment… Read the review →

Strengths and trade-offs

• Maze — where it wins

  • Supports moderated, unmoderated, prototype, website, and mobile studies
  • Free plan includes five seats and basic prototype tests and surveys
  • Connects with Figma, Slack, Amplitude, Atlassian, and research tools

  Where it doesn't

  • Free plan is limited to one study per month
  • Enterprise pricing requires contacting sales
  • Its broad feature set may exceed the needs of narrow research teams

• PlaybookUX — where it wins

  • Panel of more than 7 million consumers and professionals
  • Supports moderated, unmoderated, prototype, mobile, and survey studies
  • Includes transcripts, replays, analysis tools, CRM, and AI features

  Where it doesn't

  • Self-serve studies are limited to 50 sessions annually
  • Panel access uses pay-per-use credits
  • SSO and SAML are available only in the Enterprise tier

• Maze9.4/10 · Free plan · 30-day trial

  Broad UX research coverage with a free starting point and enterprise expansion.

  Visit MazeFull verdict →
• PlaybookUX8.5/10 · Paid

  A broad UX research suite for teams that need testing methods and participant access in one place.

  Visit PlaybookUXFull verdict →