Ivanti Neurons for Enterprise Service Management vs Hornbill Service Manager

Ivanti Neurons for Enterprise Service Management9.2Visit Hornbill Service Manager5.2Visit

Higher score Ivanti Neurons for Enterprise Service Management #2 in Enterprise Service Management Software 9.2/10 Pricing on request ✓ 6 of 6 features Visit Ivanti

vs

Hornbill Service Manager #28 in Enterprise Service Management Software 5.2/10 Free plan · pricing on request Free plan✓ 6 of 6 features Visit Hornbill

• Ivanti Neurons for Enterprise Service Management fits best

  Large enterprises needing broad cross-functional ESM

• Hornbill Service Manager fits best

  Teams wanting free, straightforward ESM

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Side by side

Feature	Ivanti Neurons for Enterprise Service Management 9.2/10 Visit ↗	Hornbill Service Manager 5.2/10 Visit ↗
At a glance
Editor score	9.2	5.2
Ranking	#2 in Enterprise Service Management Software	#28 in Enterprise Service Management Software
Best for	Large enterprises needing broad cross-functional ESM	Teams wanting free, straightforward ESM
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	Free plan · pricing on request
Free plan	Not checked yet	✓ (best)
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Phone, Tickets, Community, Docs · 24/7	Tickets, Community, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR	ISO 27001, GDPR, HIPAA
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Ivanti Neurons for Enterprise Service Management 6/6 · Hornbill Service Manager 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Both	Cloud
Our review
Pros	Covers IT, HR, facilities, GRC, PPM, and security operations Supports no-code workflows, AI assistance, and asset management Offers cloud, on-premises, and hybrid deployment options	Free self-service users with core ESM capabilities Covers IT and business services, including HR and Facilities Includes workflows, knowledge, assets, and service catalogs
Cons	Pricing requires a contact-sales process Deployment and licensing vary by product configuration Its broad scope may exceed a single-team service desk's needs	Platform users and Service Manager agents are paid Web-only deployment limits platform choice Integration breadth is narrower than broader ESM platforms
Our verdict	Ivanti Neurons for Enterprise Service Management extends service management beyond IT to HR, facilities, governance, risk and compliance, project portfolio management, and security operations. It combines a self-service employee portal,… Read the review →	Hornbill Service Manager is a cloud-based enterprise service management application for organizations supporting IT and wider business services. It brings together service catalog publishing, request management, an employee self-service… Read the review →

Strengths and trade-offs

• Ivanti Neurons for Enterprise Service Management — where it wins

  • Covers IT, HR, facilities, GRC, PPM, and security operations
  • Supports no-code workflows, AI assistance, and asset management
  • Offers cloud, on-premises, and hybrid deployment options

  Where it doesn't

  • Pricing requires a contact-sales process
  • Deployment and licensing vary by product configuration
  • Its broad scope may exceed a single-team service desk's needs

• Hornbill Service Manager — where it wins

  • Free self-service users with core ESM capabilities
  • Covers IT and business services, including HR and Facilities
  • Includes workflows, knowledge, assets, and service catalogs

  Where it doesn't

  • Platform users and Service Manager agents are paid
  • Web-only deployment limits platform choice
  • Integration breadth is narrower than broader ESM platforms

• Ivanti Neurons for Enterprise Service Management9.2/10 · Pricing on request

  A broad ESM platform for enterprises managing IT and business services together.

  Visit IvantiFull verdict →
• Hornbill Service Manager5.2/10 · Free plan · pricing on request

  A straightforward ESM platform with a free plan and broad core service-management tools.

  Visit HornbillFull verdict →