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Head-to-head · Case Management Software

Hyland OnBase vs Case IQ

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Hyland OnBase #4 in Case Management Software 9.1/10 Pricing on request ✓ 0 of 6 features Visit Hyland
Case IQ #5 in Case Management Software 9.0/10 Pricing on request ✓ 5 of 6 features Visit Case IQ

Hyland OnBase leads on 0 checks, Case IQ on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHyland OnBase · 9.1/10
  • Most featuresCase IQ · 5 of 6

Hyland OnBase scores higher on our rubric for case management software: 9.1 against 9.0 out of 10; our editors rank them #4 and #5.

Hyland OnBase is the better fit for document-centric case and records operations. Case IQ is the better fit for enterprise investigations and compliance teams.

  • Hyland OnBase fits best

    Document-centric case and records operations

  • Case IQ fits best

    Enterprise investigations and compliance teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Hyland OnBase 9.1/10 Visit ↗ Case IQ 9.0/10 Visit ↗
At a glance
Editor score 9.1 9.0
Ranking #4 in Case Management Software #5 in Case Management Software
Best for Document-centric case and records operations Enterprise investigations and compliance teams
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Features Hyland OnBase 0/6 · Case IQ 5/6
Case intake forms Not checked yet ✓ (best)
Workflow automation Not checked yet ✓ (best)
Custom case fields Not checked yet ✓ (best)
Audit trail Not checked yet ✓ (best)
Reporting dashboards Not checked yet ✓ (best)
Mobile apps Not checked yet Not checked yet
Specs
Deployment Not checked yet Cloud
Our review
Pros
  • Combines capture, OCR, workflows, case management and retention
  • Granular security, audit trails, version control and reporting
  • Web, iOS, Android, API and self-hosted deployment options
  • Intake through forms, portals, and email supports varied reporting channels.
  • Configurable workflows, fields, and automated actions adapt to case processes.
  • Audit history, dashboards, APIs, and Clairia AI support oversight and analysis.
Cons
  • Pricing requires contacting sales
  • More document-centric than dedicated case platforms
  • Broad configuration may suit enterprise teams better than small teams
  • Pricing is customized rather than published by plan.
  • Implementation typically adds a one-time component to the annual subscription.
  • Mobile access is provided through a browser rather than a native app.
Our verdict

Hyland OnBase is an enterprise content management product for organizations that need to capture, organize, govern and process business documents and related content. It brings together multichannel document capture, automatic…

Read the review →

Case IQ is a cloud-based investigative case management platform for ethics, compliance, HR, security, fraud, and investigations teams. It brings intake, case documentation, assignments, tasks, reporting, permissions, and audit history into…

Read the review →
  1. Hyland OnBaseCase Management Software 9.1Pricing on request
  2. Case IQCase Management Software 9.0Pricing on request

Strengths and trade-offs

  • Hyland OnBase — where it wins

    • Combines capture, OCR, workflows, case management and retention
    • Granular security, audit trails, version control and reporting
    • Web, iOS, Android, API and self-hosted deployment options

    Where it doesn't

    • Pricing requires contacting sales
    • More document-centric than dedicated case platforms
    • Broad configuration may suit enterprise teams better than small teams

  • Case IQ — where it wins

    • Intake through forms, portals, and email supports varied reporting channels.
    • Configurable workflows, fields, and automated actions adapt to case processes.
    • Audit history, dashboards, APIs, and Clairia AI support oversight and analysis.

    Where it doesn't

    • Pricing is customized rather than published by plan.
    • Implementation typically adds a one-time component to the annual subscription.
    • Mobile access is provided through a browser rather than a native app.
  • Hyland OnBase9.1/10 · Pricing on request

    A document-centric case platform for governed enterprise records operations.

    Visit HylandFull verdict →
  • Case IQ9.0/10 · Pricing on request

    A configurable case platform for enterprise investigations and compliance teams.

    Visit Case IQFull verdict →

More comparisons

All case management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update