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Head-to-head · Case Management Software

Pega Investigative Case Management vs Hyland OnBase

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Pega Investigative Case Management #3 in Case Management Software 9.2/10 Pricing on request ✓ 4 of 6 features Contact Pegasystems
Hyland OnBase #4 in Case Management Software 9.1/10 Pricing on request ✓ 0 of 6 features Visit Hyland

Pega Investigative Case Management leads on 0 checks, Hyland OnBase on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scorePega Investigative Case Management · 9.2/10
  • Most featuresPega Investigative Case Management · 4 of 6

Pega Investigative Case Management scores higher on our rubric for case management software: 9.2 against 9.1 out of 10; our editors rank them #3 and #4.

Pega Investigative Case Management is the better fit for large-scale investigative operations. Hyland OnBase is the better fit for document-centric case and records operations.

  • Pega Investigative Case Management fits best

    Large-scale investigative operations

  • Hyland OnBase fits best

    Document-centric case and records operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Pega Investigative Case Management 9.2/10 Visit ↗ Hyland OnBase 9.1/10 Visit ↗
At a glance
Editor score 9.2 9.1
Ranking #3 in Case Management Software #4 in Case Management Software
Best for Large-scale investigative operations Document-centric case and records operations
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted, Mobile Cloud, Self-hosted, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Phone, Community, Docs · 24/7 Phone, Community, Docs
Built for Enterprise Enterprise
Features Pega Investigative Case Management 4/6 · Hyland OnBase 0/6
Case intake forms Not checked yet Not checked yet
Workflow automation ✓ (best) Not checked yet
Custom case fields Not checked yet Not checked yet
Audit trail ✓ (best) Not checked yet
Reporting dashboards ✓ (best) Not checked yet
Mobile apps ✓ (best) Not checked yet
Specs
Deployment Hybrid Not checked yet
Our review
Pros
  • Covers investigative lifecycles, evidence, interviews, and case association
  • Combines dashboards, reporting, collaboration, and automated workflows
  • Supports web, iOS, Android, geospatial capabilities, and AI assistants
  • Combines capture, OCR, workflows, case management and retention
  • Granular security, audit trails, version control and reporting
  • Web, iOS, Android, API and self-hosted deployment options
Cons
  • Product pricing requires contacting sales
  • Operates within the Pega Government Platform framework
  • May be more extensive than teams needing simple case tracking
  • Pricing requires contacting sales
  • More document-centric than dedicated case platforms
  • Broad configuration may suit enterprise teams better than small teams
Our verdict

Pega Investigative Case Management is a framework on the Pega Government Platform for government agencies managing investigations from intake through resolution. It is aimed at field investigators, supervisors, and investigative teams that…

Read the review →

Hyland OnBase is an enterprise content management product for organizations that need to capture, organize, govern and process business documents and related content. It brings together multichannel document capture, automatic…

Read the review →
  1. Pega Investigative Case ManagementCase Management Software 9.2Pricing on request
  2. Hyland OnBaseCase Management Software 9.1Pricing on request

Strengths and trade-offs

  • Pega Investigative Case Management — where it wins

    • Covers investigative lifecycles, evidence, interviews, and case association
    • Combines dashboards, reporting, collaboration, and automated workflows
    • Supports web, iOS, Android, geospatial capabilities, and AI assistants

    Where it doesn't

    • Product pricing requires contacting sales
    • Operates within the Pega Government Platform framework
    • May be more extensive than teams needing simple case tracking

  • Hyland OnBase — where it wins

    • Combines capture, OCR, workflows, case management and retention
    • Granular security, audit trails, version control and reporting
    • Web, iOS, Android, API and self-hosted deployment options

    Where it doesn't

    • Pricing requires contacting sales
    • More document-centric than dedicated case platforms
    • Broad configuration may suit enterprise teams better than small teams
  • Pega Investigative Case Management9.2/10 · Pricing on request

    A broad investigation framework for agencies managing complex cases from intake through resolution.

    Contact PegasystemsFull verdict →
  • Hyland OnBase9.1/10 · Pricing on request

    A document-centric case platform for governed enterprise records operations.

    Visit HylandFull verdict →

More comparisons

All case management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update