Head-to-head · Case Management Software
UiPath Maestro Case Management vs Pega Investigative Case Management
UiPath Maestro Case Management leads on 0 checks, Pega Investigative Case Management on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreUiPath Maestro Case Management · 9.4/10
- Free planonly UiPath Maestro Case Management
- Free trialonly UiPath Maestro Case Management
- Most featuresUiPath Maestro Case Management · 5 of 6
UiPath Maestro Case Management scores higher on our rubric for case management software: 9.4 against 9.2 out of 10; our editors rank them #1 and #3.
On deployment, Pega Investigative Case Management gives you Hybrid where UiPath Maestro Case Management offers Cloud.
UiPath Maestro Case Management is the better fit for teams wanting AI case orchestration. Pega Investigative Case Management is the better fit for large-scale investigative operations.
- UiPath Maestro Case Management fits best
Teams wanting AI case orchestration
- Pega Investigative Case Management fits best
Large-scale investigative operations
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Side by side
| Feature | UiPath Maestro Case Management 9.4/10 Visit ↗ | Pega Investigative Case Management 9.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.4 | 9.2 |
| Ranking | #1 in Case Management Software | #3 in Case Management Software |
| Best for | Teams wanting AI case orchestration | Large-scale investigative operations |
| Pricing model | Free plan + paid | Paid |
| Starting price | Free plan · 60-day trial | Pricing on request |
| Free plan | ✓ (best) | Not checked yet |
| Free trial | 60 days | — |
| Deployment | Cloud, Self-hosted | Cloud, Self-hosted, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Tickets, Community, Docs | Phone, Community, Docs · 24/7 |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Built for | Enterprise | Enterprise |
| Features UiPath Maestro Case Management 5/6 · Pega Investigative Case Management 4/6 | ||
| Case intake forms | ✓ (best) | Not checked yet |
| Workflow automation | ✓ | ✓ |
| Custom case fields | ✓ (best) | Not checked yet |
| Audit trail | ✓ | ✓ |
| Reporting dashboards | ✓ | ✓ |
| Mobile apps | Not checked yet | ✓ (best) |
| Specs | ||
| Deployment | Cloud | Hybrid |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | UiPath Maestro Case is a cloud case-management capability for long-running, exception-heavy work, including claims, investigations, disputes, onboarding, and financial-crime compliance. It structures cases as stages with tasks, SLAs,… Read the review → |
Pega Investigative Case Management is a framework on the Pega Government Platform for government agencies managing investigations from intake through resolution. It is aimed at field investigators, supervisors, and investigative teams that… Read the review → |
Strengths and trade-offs
UiPath Maestro Case Management — where it wins
- Stage lifecycles include SLAs, escalations, ad-hoc stages, and runtime tasks.
- AI agents support case management and stage management workflows.
- Connectors and APIs link Salesforce, ServiceNow, SAP, Oracle, and Workday.
Where it doesn't
- Pricing depends on UiPath licensing and usage-based consumables.
- Its focus on enterprise systems may exceed simpler case-management needs.
- The product is presented through a waitlist and free-trial entry point.
Pega Investigative Case Management — where it wins
- Covers investigative lifecycles, evidence, interviews, and case association
- Combines dashboards, reporting, collaboration, and automated workflows
- Supports web, iOS, Android, geospatial capabilities, and AI assistants
Where it doesn't
- Product pricing requires contacting sales
- Operates within the Pega Government Platform framework
- May be more extensive than teams needing simple case tracking
- UiPath Maestro Case Management9.4/10 · Free plan · 60-day trial
AI-assisted case orchestration for complex, document-heavy enterprise processes.
Visit UiPathFull verdict → - Pega Investigative Case Management9.2/10 · Pricing on request
A broad investigation framework for agencies managing complex cases from intake through resolution.
Contact PegasystemsFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
Last updated · How we research and update