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Head-to-head · Hospitality Property Management

HotelFriend vs Heroes PMS

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
HotelFriend #1 in Hospitality Property Management 6.0/10 7-day trial ✓ 2 of 4 features Visit HotelFriend
Higher score Heroes PMS #4 in Hospitality Property Management 10.0/10 Free plan · paid from $0.80/mo · 14-day trial Free plan✓ 4 of 4 features Visit Heroes PMS

HotelFriend leads on 0 checks, Heroes PMS on 3, and 2 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHeroes PMS · 10.0/10
  • Free planonly Heroes PMS
  • Most featuresHeroes PMS · 4 of 4

Heroes PMS scores higher on our rubric for hospitality property management: 10.0 against 6.0 out of 10; our editors rank them #4 and #1.

Heroes PMS offers free plan; HotelFriend doesn't. Heroes PMS offers channel management; HotelFriend doesn't publish it. Heroes PMS offers mobile access; HotelFriend doesn't publish it.

HotelFriend is the better fit for hotels needing multi-property PMS with channel tools. Heroes PMS is the better fit for smaller properties needing low-cost channel-connected PMS.

  • HotelFriend fits best

    Hotels needing multi-property PMS with channel tools

  • Heroes PMS fits best

    Smaller properties needing low-cost channel-connected PMS

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Side by side

Feature HotelFriend 6.0/10 Visit ↗ Heroes PMS 10.0/10 Visit ↗
At a glance
Editor score 6.0 10.0
Ranking #1 in Hospitality Property Management #4 in Hospitality Property Management
Best for Hotels needing multi-property PMS with channel tools Smaller properties needing low-cost channel-connected PMS
Pricing model Paid Free plan + paid
Starting price Not published $0.8/mo
Free plan — ✓ (best)
Free trial — —
Free trial length 7 days 14 days · no card needed
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Tickets, Docs Email, Live chat
Compliance GDPR, PCI DSS, 2FA GDPR, 2FA
Integrations 200+ integrations 200+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market
Features HotelFriend 2/4 · Heroes PMS 4/4
Multi-property management ✓ ✓
Channel management Not published ✓ (best)
Booking engine ✓ ✓
Mobile access Not published ✓ (best)
Specs
Property limit Not published 10
Deployment Not published Cloud
Our review
Pros
  • Centralizes PMS, reservations, front-desk work, and multi-property operations
  • Syncs rates, availability, and reservations across major booking channels
  • Combines housekeeping, payments, direct booking, and POS integrations
  • Free Basic tier covers one property and up to 10 rooms
  • OTA synchronization, direct booking, housekeeping and guest messaging
  • Web, iOS, Android, REST API and signed webhook access
Cons
  • There is no free plan; HotelFriend is a paid product
  • Cloud, on-premises, and hybrid deployment options vary by package
  • Published plan listings repeat the HotelFriend CORE name
  • Basic is limited to one property and 10 rooms
  • Channel management and advanced reports require the Pro tier
  • REST API, webhooks and custom AI agents are reserved for Ultimate
Our verdict

HotelFriend is a property management platform for independent hotels, hotel groups, and other hospitality operators. Its core covers reservations, front-desk operations, guest records, room status, housekeeping, payments, invoicing, and…

Read the review →

Heroes PMS is a cloud-based property management system for hotels, bed-and-breakfasts and vacation rentals. It combines reservation management, drag-and-drop Gantt planning, housekeeping and operational tasks, guest messaging, reporting,…

Read the review →
  1. HotelFriendHospitality Property Management 6.07-day trial
  2. Heroes PMSHospitality Property Management 10.0Free plan · paid from $0.80/mo · 14-day trial

Strengths and trade-offs

  • HotelFriend — where it wins

    • Centralizes PMS, reservations, front-desk work, and multi-property operations
    • Syncs rates, availability, and reservations across major booking channels
    • Combines housekeeping, payments, direct booking, and POS integrations

    Where it doesn't

    • There is no free plan; HotelFriend is a paid product
    • Cloud, on-premises, and hybrid deployment options vary by package
    • Published plan listings repeat the HotelFriend CORE name

  • Heroes PMS — where it wins

    • Free Basic tier covers one property and up to 10 rooms
    • OTA synchronization, direct booking, housekeeping and guest messaging
    • Web, iOS, Android, REST API and signed webhook access

    Where it doesn't

    • Basic is limited to one property and 10 rooms
    • Channel management and advanced reports require the Pro tier
    • REST API, webhooks and custom AI agents are reserved for Ultimate
  • HotelFriend6.0/10 · 7-day trial

    A multi-property PMS combining hotel operations, channels, booking, housekeeping, payments, and POS.

    Visit HotelFriendFull verdict →
  • Heroes PMS10.0/10 · Free plan · paid from $0.80/mo · 14-day trial

    A low-cost, channel-connected PMS with free core tools and scalable add-ons.

    Visit Heroes PMSFull verdict →

More comparisons

All hospitality property management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026