HotelFriend vs Heroes PMS

HotelFriend8.9Visit Heroes PMS8.2Visit

Higher score HotelFriend #1 in Hospitality Property Management 8.9/10 7-day trial Free trial✓ 2 of 4 features Visit HotelFriend

vs

Heroes PMS #4 in Hospitality Property Management 8.2/10 Free plan · 14-day trial Free planFree trial✓ 4 of 4 features Visit Heroes PMS

• HotelFriend fits best

  Hotels needing multi-property PMS with channel tools

• Heroes PMS fits best

  Smaller properties needing low-cost channel-connected PMS

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Side by side

Feature	HotelFriend 8.9/10 Visit ↗	Heroes PMS 8.2/10 Visit ↗
At a glance
Editor score	8.9	8.2
Ranking	#1 in Hospitality Property Management	#4 in Hospitality Property Management
Best for	Hotels needing multi-property PMS with channel tools	Smaller properties needing low-cost channel-connected PMS
Pricing model	Paid	Free plan + paid
Starting price	—	—
Free plan	—	✓ (best)
Free trial	7 days	14 days
Free trial length	7 days	14 days · no card needed
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Tickets, Docs	Email, Live chat
Compliance	GDPR, PCI DSS, 2FA	GDPR, 2FA
Integrations	200+ integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features HotelFriend 2/4 · Heroes PMS 4/4
Multi-property management	✓	✓
Channel management	Not checked yet	✓ (best)
Booking engine	✓	✓
Mobile access	Not checked yet	✓ (best)
Specs
Property limit	Not checked yet	10
Deployment	Not checked yet	Cloud
Our review
Pros	Centralizes PMS, reservations, front-desk work, and multi-property operations Syncs rates, availability, and reservations across major booking channels Combines housekeeping, payments, direct booking, and POS integrations	Free Basic tier covers one property and up to 10 rooms OTA synchronization, direct booking, housekeeping and guest messaging Web, iOS, Android, REST API and signed webhook access
Cons	There is no free plan; HotelFriend is a paid product Cloud, on-premises, and hybrid deployment options vary by package Published plan listings repeat the HotelFriend CORE name	Basic is limited to one property and 10 rooms Channel management and advanced reports require the Pro tier REST API, webhooks and custom AI agents are reserved for Ultimate
Our verdict	HotelFriend is a property management platform for independent hotels, hotel groups, and other hospitality operators. Its core covers reservations, front-desk operations, guest records, room status, housekeeping, payments, invoicing, and… Read the review →	Heroes PMS is a cloud-based property management system for hotels, bed-and-breakfasts and vacation rentals. It combines reservation management, drag-and-drop Gantt planning, housekeeping and operational tasks, guest messaging, reporting,… Read the review →

Strengths and trade-offs

• HotelFriend — where it wins

  • Centralizes PMS, reservations, front-desk work, and multi-property operations
  • Syncs rates, availability, and reservations across major booking channels
  • Combines housekeeping, payments, direct booking, and POS integrations

  Where it doesn't

  • There is no free plan; HotelFriend is a paid product
  • Cloud, on-premises, and hybrid deployment options vary by package
  • Published plan listings repeat the HotelFriend CORE name

• Heroes PMS — where it wins

  • Free Basic tier covers one property and up to 10 rooms
  • OTA synchronization, direct booking, housekeeping and guest messaging
  • Web, iOS, Android, REST API and signed webhook access

  Where it doesn't

  • Basic is limited to one property and 10 rooms
  • Channel management and advanced reports require the Pro tier
  • REST API, webhooks and custom AI agents are reserved for Ultimate

• HotelFriend8.9/10 · 7-day trial

  A multi-property PMS combining hotel operations, channels, booking, housekeeping, payments, and POS.

  Visit HotelFriendFull verdict →
• Heroes PMS8.2/10 · Free plan · 14-day trial

  A low-cost, channel-connected PMS with free core tools and scalable add-ons.

  Visit Heroes PMSFull verdict →