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Head-to-head · Hospitality Property Management

HotelFriend vs Hostaway

  • Updated Nov 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score HotelFriend #1 in Hospitality Property Management 8.9/10 7-day trial Free trial✓ 2 of 4 features Visit HotelFriend
Hostaway #6 in Hospitality Property Management 8.0/10 Pricing on request ✓ 0 of 4 features Visit Hostaway

HotelFriend leads on 0 checks, Hostaway on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHotelFriend · 8.9/10
  • Free trialonly HotelFriend
  • Most featuresHotelFriend · 2 of 4

HotelFriend scores higher on our rubric for hospitality property management: 8.9 against 8.0 out of 10; our editors rank them #1 and #6.

HotelFriend is the better fit for hotels needing multi-property PMS with channel tools. Hostaway is the better fit for rental managers needing broad channel and guest workflows.

  • HotelFriend fits best

    Hotels needing multi-property PMS with channel tools

  • Hostaway fits best

    Rental managers needing broad channel and guest workflows

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Side by side

Feature HotelFriend 8.9/10 Visit ↗ Hostaway 8.0/10 Visit ↗
At a glance
Editor score 8.9 8.0
Ranking #1 in Hospitality Property Management #6 in Hospitality Property Management
Best for Hotels needing multi-property PMS with channel tools Rental managers needing broad channel and guest workflows
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial 7 days —
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Tickets, Docs Phone, Email, Docs, Community · 24/7
Compliance GDPR, PCI DSS, 2FA PCI DSS, 2FA
Integrations 200+ integrations 300+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features HotelFriend 2/4 · Hostaway 0/4
Multi-property management ✓ (best) Not checked yet
Channel management Not checked yet Not checked yet
Booking engine ✓ (best) Not checked yet
Mobile access Not checked yet Not checked yet
Specs
Property limit Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Centralizes PMS, reservations, front-desk work, and multi-property operations
  • Syncs rates, availability, and reservations across major booking channels
  • Combines housekeeping, payments, direct booking, and POS integrations
  • Syncs listings, rates and availability across major booking channels
  • Combines messaging, payments, tasks, contracts and owner reporting
  • Offers web, iOS, Android and API access with 24/7 support
Cons
  • There is no free plan; HotelFriend is a paid product
  • Cloud, on-premises, and hybrid deployment options vary by package
  • Published plan listings repeat the HotelFriend CORE name
  • Pricing uses listing-count tiers but requires contacting sales
  • Short-term rental focus may not fit traditional hotel PMS needs
  • Residential tenant and lease-management workflows are outside its focus
Our verdict

HotelFriend is a property management platform for independent hotels, hotel groups, and other hospitality operators. Its core covers reservations, front-desk operations, guest records, room status, housekeeping, payments, invoicing, and…

Read the review →

Hostaway is a cloud and mobile property management system for short-term rental operators managing listings across multiple booking channels. Its core workspace brings together channel distribution, multi-calendar reservations and a…

Read the review →
  1. HotelFriendHospitality Property Management 8.97-day trial
  2. HostawayHospitality Property Management 8.0Pricing on request

Strengths and trade-offs

  • HotelFriend — where it wins

    • Centralizes PMS, reservations, front-desk work, and multi-property operations
    • Syncs rates, availability, and reservations across major booking channels
    • Combines housekeeping, payments, direct booking, and POS integrations

    Where it doesn't

    • There is no free plan; HotelFriend is a paid product
    • Cloud, on-premises, and hybrid deployment options vary by package
    • Published plan listings repeat the HotelFriend CORE name

  • Hostaway — where it wins

    • Syncs listings, rates and availability across major booking channels
    • Combines messaging, payments, tasks, contracts and owner reporting
    • Offers web, iOS, Android and API access with 24/7 support

    Where it doesn't

    • Pricing uses listing-count tiers but requires contacting sales
    • Short-term rental focus may not fit traditional hotel PMS needs
    • Residential tenant and lease-management workflows are outside its focus
  • HotelFriend8.9/10 · 7-day trial

    A multi-property PMS combining hotel operations, channels, booking, housekeeping, payments, and POS.

    Visit HotelFriendFull verdict →
  • Hostaway8.0/10 · Pricing on request

    A broad vacation-rental PMS combining channel control, guest workflows and owner tools.

    Visit HostawayFull verdict →

More comparisons

All hospitality property management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update