Freshchat vs Landbot

Freshchat9.0Visit Landbot8.4Visit

Higher score Freshchat #3 in Website Chatbot Software 9.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Freshchat

vs

Landbot #8 in Website Chatbot Software 8.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Landbot

• Freshchat fits best

  Support teams moving from free chat to routing and reporting

• Landbot fits best

  Teams designing guided website and WhatsApp flows

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Side by side

Feature	Freshchat 9.0/10 Visit ↗	Landbot 8.4/10 Visit ↗
At a glance
Editor score	9.0	8.4
Ranking	#3 in Website Chatbot Software	#8 in Website Chatbot Software
Best for	Support teams moving from free chat to routing and reporting	Teams designing guided website and WhatsApp flows
Pricing model	Free plan + paid	Free plan + paid
Starting price	$19/user/mo	€32/mo
Free plan	✓	✓
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Browser extension
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Phone, Community, Docs	Email, Live chat, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR
Integrations	1,000+ integrations	20+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshchat 0/3 · Landbot 0/3
AI answers	Not checked yet	Not checked yet
Lead qualification	Not checked yet	Not checked yet
Visitor routing	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Combines website and app chat, bots, and a shared agent inbox Growth adds social messaging, SMS, and reporting at $19 per agent monthly, billed annually Pro and Enterprise add routing, SLA, and access controls	Visual builder combines rule-based flows, templates, and AI workflow generation AI agents can answer from a customer-provided knowledge base Supports lead routing and handoff to human agents across multiple channels
Cons	The $19 starting price is available with annual billing Freddy AI Agent is an add-on rather than included in Growth HIPAA compliance applies only to standalone Freshchat with configuration and a BAA	Free plan is limited to 100 chats monthly and has no AI chats Starter limits usage to 500 chats and 100 AI chats monthly WhatsApp capabilities require a higher-tier plan
Our verdict	Freshchat brings website and mobile-app chat, live human-agent conversations, AI-powered chatbots, and visitor activity tracking into a shared customer messaging product. Support, sales, and marketing teams can also handle email, social… Read the review →	Landbot gives marketing, sales, support, and revenue teams a no-code way to build guided conversations for websites, WhatsApp Business, Facebook Messenger, and API-connected channels. Its visual drag-and-drop builder supports rules,… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Combines website and app chat, bots, and a shared agent inbox
  • Growth adds social messaging, SMS, and reporting at $19 per agent monthly, billed annually
  • Pro and Enterprise add routing, SLA, and access controls

  Where it doesn't

  • The $19 starting price is available with annual billing
  • Freddy AI Agent is an add-on rather than included in Growth
  • HIPAA compliance applies only to standalone Freshchat with configuration and a BAA

• Landbot — where it wins

  • Visual builder combines rule-based flows, templates, and AI workflow generation
  • AI agents can answer from a customer-provided knowledge base
  • Supports lead routing and handoff to human agents across multiple channels

  Where it doesn't

  • Free plan is limited to 100 chats monthly and has no AI chats
  • Starter limits usage to 500 chats and 100 AI chats monthly
  • WhatsApp capabilities require a higher-tier plan

• Freshchat9.0/10 · Free plan · 14-day trial

  A flexible chat and messaging hub, with a free tier and paid plans for growing teams.

  Visit FreshchatFull verdict →
• Landbot8.4/10 · Free plan · 14-day trial

  A visual flow builder with AI agents, lead workflows, and human handoff.

  Visit LandbotFull verdict →