Freshchat vs ChatBot

Freshchat9.0Visit ChatBot8.6Visit

Higher score Freshchat #3 in Website Chatbot Software 9.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Freshchat

vs

ChatBot #6 in Website Chatbot Software 8.6/10 14-day trial Free trial✓ 0 of 3 features Visit ChatBot

• Freshchat fits best

  Support teams moving from free chat to routing and reporting

• ChatBot fits best

  Teams combining chatbot, live agents, and visitor insight

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature	Freshchat 9.0/10 Visit ↗	ChatBot 8.6/10 Visit ↗
At a glance
Editor score	9.0	8.6
Ranking	#3 in Website Chatbot Software	#6 in Website Chatbot Software
Best for	Support teams moving from free chat to routing and reporting	Teams combining chatbot, live agents, and visitor insight
Pricing model	Free plan + paid	Paid
Starting price	$19/user/mo	$19/user/mo
Free plan	✓ (best)	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, PCI DSS, 2FA
Integrations	1,000+ integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshchat 0/3 · ChatBot 0/3
AI answers	Not checked yet	Not checked yet
Lead qualification	Not checked yet	Not checked yet
Visitor routing	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Combines website and app chat, bots, and a shared agent inbox Growth adds social messaging, SMS, and reporting at $19 per agent monthly, billed annually Pro and Enterprise add routing, SLA, and access controls	AI answers can hand off to live agents, with chat transfer. Shared inbox, ticketing, and visitor behavior tracking are included. Essential and Growth support web chat, Messenger, WhatsApp, and SMS.
Cons	The $19 starting price is available with annual billing Freddy AI Agent is an add-on rather than included in Growth HIPAA compliance applies only to standalone Freshchat with configuration and a BAA	Essential includes 10 AI resolutions per month and tracks 50 live visitors. The named integrations may not fit teams with specialized tool stacks. There is no permanent free plan; Enterprise pricing is custom.
Our verdict	Freshchat brings website and mobile-app chat, live human-agent conversations, AI-powered chatbots, and visitor activity tracking into a shared customer messaging product. Support, sales, and marketing teams can also handle email, social… Read the review →	ChatBot brings automated customer conversations and live support into one service for teams that want a website chatbot without separating it from agent workflows. Its AI agent answers questions using configured knowledge and context,… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Combines website and app chat, bots, and a shared agent inbox
  • Growth adds social messaging, SMS, and reporting at $19 per agent monthly, billed annually
  • Pro and Enterprise add routing, SLA, and access controls

  Where it doesn't

  • The $19 starting price is available with annual billing
  • Freddy AI Agent is an add-on rather than included in Growth
  • HIPAA compliance applies only to standalone Freshchat with configuration and a BAA

• ChatBot — where it wins

  • AI answers can hand off to live agents, with chat transfer.
  • Shared inbox, ticketing, and visitor behavior tracking are included.
  • Essential and Growth support web chat, Messenger, WhatsApp, and SMS.

  Where it doesn't

  • Essential includes 10 AI resolutions per month and tracks 50 live visitors.
  • The named integrations may not fit teams with specialized tool stacks.
  • There is no permanent free plan; Enterprise pricing is custom.

• Freshchat9.0/10 · Free plan · 14-day trial

  A flexible chat and messaging hub, with a free tier and paid plans for growing teams.

  Visit FreshchatFull verdict →
• ChatBot8.6/10 · 14-day trial

  A multi-channel chatbot with human handoff and visitor insight, priced per user.

  Visit ChatBotFull verdict →