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Head-to-head · Website Chatbot Software

Crisp vs ChatBot

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Crisp #5 in Website Chatbot Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp
ChatBot #6 in Website Chatbot Software 8.6/10 14-day trial Free trial✓ 0 of 3 features Visit ChatBot

Crisp leads on 1 check, ChatBot on 1, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCrisp · 8.7/10
  • Lowest starting priceChatBot · $19/user/mo
  • Free planonly Crisp
  • Free trialboth

Crisp scores higher on our rubric for website chatbot software: 8.7 against 8.6 out of 10; our editors rank them #5 and #6.

Crisp offers free plan; ChatBot doesn't. ChatBot is cheaper to start at $19/mo against $45/mo.

Crisp is the better fit for small teams combining website chat and shared support. ChatBot is the better fit for teams combining chatbot, live agents, and visitor insight.

  • Crisp fits best

    Small teams combining website chat and shared support

  • ChatBot fits best

    Teams combining chatbot, live agents, and visitor insight

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Crisp 8.7/10 Visit ↗ ChatBot 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #5 in Website Chatbot Software #6 in Website Chatbot Software
Best for Small teams combining website chat and shared support Teams combining chatbot, live agents, and visitor insight
Pricing model Free plan + paid Paid
Starting price $45/mo $19/user/mo (best)
Free plan ✓ (best) —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Compliance GDPR, 2FA SOC 2, GDPR, PCI DSS, 2FA
Integrations 2,000+ integrations 12 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Crisp 0/3 · ChatBot 0/3
AI answers Not checked yet Not checked yet
Lead qualification Not checked yet Not checked yet
Visitor routing Not checked yet Not checked yet
Specs
Deployment options Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Free plan includes a website chat widget and 2 agents
  • Shared inbox supports live conversations across messaging channels
  • AI agents, workflows, and visitor monitoring broaden support options
  • AI answers can hand off to live agents, with chat transfer.
  • Shared inbox, ticketing, and visitor behavior tracking are included.
  • Essential and Growth support web chat, Messenger, WhatsApp, and SMS.
Cons
  • Free plan includes only 2 agents
  • Monthly workspace prices rise from $45 to $295 across paid tiers
  • Included agent counts differ by tier, so larger teams may need a higher plan
  • Essential includes 10 AI resolutions per month and tracks 50 live visitors.
  • The named integrations may not fit teams with specialized tool stacks.
  • There is no permanent free plan; Enterprise pricing is custom.
Our verdict

Crisp brings website chat together with a shared inbox for support, sales, and marketing teams. It is aimed at organizations that want to manage live conversations alongside customer profiles, a knowledge base, automation, and AI chat…

Read the review →

ChatBot brings automated customer conversations and live support into one service for teams that want a website chatbot without separating it from agent workflows. Its AI agent answers questions using configured knowledge and context,…

Read the review →
  1. CrispWebsite Chatbot Software 8.7Free plan · 14-day trial
  2. ChatBotWebsite Chatbot Software 8.614-day trial

Strengths and trade-offs

  • Crisp — where it wins

    • Free plan includes a website chat widget and 2 agents
    • Shared inbox supports live conversations across messaging channels
    • AI agents, workflows, and visitor monitoring broaden support options

    Where it doesn't

    • Free plan includes only 2 agents
    • Monthly workspace prices rise from $45 to $295 across paid tiers
    • Included agent counts differ by tier, so larger teams may need a higher plan

  • ChatBot — where it wins

    • AI answers can hand off to live agents, with chat transfer.
    • Shared inbox, ticketing, and visitor behavior tracking are included.
    • Essential and Growth support web chat, Messenger, WhatsApp, and SMS.

    Where it doesn't

    • Essential includes 10 AI resolutions per month and tracks 50 live visitors.
    • The named integrations may not fit teams with specialized tool stacks.
    • There is no permanent free plan; Enterprise pricing is custom.
  • Crisp8.7/10 · Free plan · 14-day trial

    Crisp pairs a free website chat tier with live support, AI workflows, and omnichannel messaging.

    Visit CrispFull verdict →
  • ChatBot8.6/10 · 14-day trial

    A multi-channel chatbot with human handoff and visitor insight, priced per user.

    Visit ChatBotFull verdict →

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More comparisons

All website chatbot software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update