Head-to-head · Website Chatbot Software
Crisp vs Chatbase
Crisp leads on 0 checks, Chatbase on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreCrisp · 8.7/10
- Lowest starting priceChatbase · $40/mo
- Free planboth
- Free trialboth
Crisp scores higher on our rubric for website chatbot software: 8.7 against 8.5 out of 10; our editors rank them #5 and #7.
Chatbase is cheaper to start at $40/mo against $45/mo.
Crisp is the better fit for small teams combining website chat and shared support. Chatbase is the better fit for teams building AI agents from their own knowledge.
- Crisp fits best
Small teams combining website chat and shared support
- Chatbase fits best
Teams building AI agents from their own knowledge
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.
Side by side
| Feature | Crisp 8.7/10 Visit ↗ | Chatbase 8.5/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.7 | 8.5 |
| Ranking | #5 in Website Chatbot Software | #7 in Website Chatbot Software |
| Best for | Small teams combining website chat and shared support | Teams building AI agents from their own knowledge |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $45/mo | $40/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 14 days | 7 days |
| Free trial length | 14 days · no card needed | 7 days |
| Deployment | Cloud, Desktop, Mobile | Cloud |
| Platforms | Web, Windows, macOS, iOS, Android | Web |
| Support | Email, Live chat, Docs | Docs |
| Compliance | GDPR, 2FA | SOC 2, GDPR, HIPAA |
| Integrations | 2,000+ integrations | 20 integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Crisp 0/3 · Chatbase 0/3 | ||
| AI answers | Not checked yet | Not checked yet |
| Lead qualification | Not checked yet | Not checked yet |
| Visitor routing | Not checked yet | Not checked yet |
| Specs | ||
| Deployment options | Not checked yet | Not checked yet |
| Listed integrations | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | Crisp brings website chat together with a shared inbox for support, sales, and marketing teams. It is aimed at organizations that want to manage live conversations alongside customer profiles, a knowledge base, automation, and AI chat… Read the review → |
Chatbase is a no-code platform for building customer-facing AI agents from business data and instructions. Support, sales, ecommerce, and product-guidance teams can connect knowledge sources, test agent responses, and deploy across website… Read the review → |
Strengths and trade-offs
Crisp — where it wins
- Free plan includes a website chat widget and 2 agents
- Shared inbox supports live conversations across messaging channels
- AI agents, workflows, and visitor monitoring broaden support options
Where it doesn't
- Free plan includes only 2 agents
- Monthly workspace prices rise from $45 to $295 across paid tiers
- Included agent counts differ by tier, so larger teams may need a higher plan
Chatbase — where it wins
- Ingests websites, files, text, Q&A, Notion, and tickets as knowledge sources
- Deploys agents across website chat, messaging, email, Slack, and voice
- Supports testing, conversation analytics, and human handoff workflows
Where it doesn't
- Hobby starts at $40/month after a free tier with 50 message credits
- Platform coverage is web and API, rather than native desktop or mobile apps
- A visual builder is not listed among its category specifications
- Crisp8.7/10 · Free plan · 14-day trial
Crisp pairs a free website chat tier with live support, AI workflows, and omnichannel messaging.
Visit CrispFull verdict → - Chatbase8.5/10 · Free plan · 7-day trial
A no-code agent builder with multichannel deployment, knowledge ingestion, and human handoff.
Visit ChatbaseFull verdict →
Also consider Sponsored
More comparisons
- Intercom vs Chatbase
- Zoho SalesIQ vs Chatbase
- Freshchat vs Chatbase
- Zendesk AI Agents vs Crisp
- Zendesk AI Agents vs Chatbase
- Crisp vs ChatBot
- Crisp vs Landbot
All website chatbot software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update