Freshchat vs Chatbase

Freshchat9.0Visit Chatbase8.5Visit

Higher score Freshchat #3 in Website Chatbot Software 9.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Freshchat

vs

Chatbase #7 in Website Chatbot Software 8.5/10 Free plan · 7-day trial Free planFree trial✓ 0 of 3 features Visit Chatbase

• Freshchat fits best

  Support teams moving from free chat to routing and reporting

• Chatbase fits best

  Teams building AI agents from their own knowledge

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Side by side

Feature	Freshchat 9.0/10 Visit ↗	Chatbase 8.5/10 Visit ↗
At a glance
Editor score	9.0	8.5
Ranking	#3 in Website Chatbot Software	#7 in Website Chatbot Software
Best for	Support teams moving from free chat to routing and reporting	Teams building AI agents from their own knowledge
Pricing model	Free plan + paid	Free plan + paid
Starting price	$19/user/mo (best)	$40/mo
Free plan	✓	✓
Free trial	14 days	7 days
Free trial length	14 days · no card needed	7 days
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Phone, Community, Docs	Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, HIPAA
Integrations	1,000+ integrations	20 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshchat 0/3 · Chatbase 0/3
AI answers	Not checked yet	Not checked yet
Lead qualification	Not checked yet	Not checked yet
Visitor routing	Not checked yet	Not checked yet
Specs
Deployment options	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Combines website and app chat, bots, and a shared agent inbox Growth adds social messaging, SMS, and reporting at $19 per agent monthly, billed annually Pro and Enterprise add routing, SLA, and access controls	Ingests websites, files, text, Q&A, Notion, and tickets as knowledge sources Deploys agents across website chat, messaging, email, Slack, and voice Supports testing, conversation analytics, and human handoff workflows
Cons	The $19 starting price is available with annual billing Freddy AI Agent is an add-on rather than included in Growth HIPAA compliance applies only to standalone Freshchat with configuration and a BAA	Hobby starts at $40/month after a free tier with 50 message credits Platform coverage is web and API, rather than native desktop or mobile apps A visual builder is not listed among its category specifications
Our verdict	Freshchat brings website and mobile-app chat, live human-agent conversations, AI-powered chatbots, and visitor activity tracking into a shared customer messaging product. Support, sales, and marketing teams can also handle email, social… Read the review →	Chatbase is a no-code platform for building customer-facing AI agents from business data and instructions. Support, sales, ecommerce, and product-guidance teams can connect knowledge sources, test agent responses, and deploy across website… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Combines website and app chat, bots, and a shared agent inbox
  • Growth adds social messaging, SMS, and reporting at $19 per agent monthly, billed annually
  • Pro and Enterprise add routing, SLA, and access controls

  Where it doesn't

  • The $19 starting price is available with annual billing
  • Freddy AI Agent is an add-on rather than included in Growth
  • HIPAA compliance applies only to standalone Freshchat with configuration and a BAA

• Chatbase — where it wins

  • Ingests websites, files, text, Q&A, Notion, and tickets as knowledge sources
  • Deploys agents across website chat, messaging, email, Slack, and voice
  • Supports testing, conversation analytics, and human handoff workflows

  Where it doesn't

  • Hobby starts at $40/month after a free tier with 50 message credits
  • Platform coverage is web and API, rather than native desktop or mobile apps
  • A visual builder is not listed among its category specifications

• Freshchat9.0/10 · Free plan · 14-day trial

  A flexible chat and messaging hub, with a free tier and paid plans for growing teams.

  Visit FreshchatFull verdict →
• Chatbase8.5/10 · Free plan · 7-day trial

  A no-code agent builder with multichannel deployment, knowledge ingestion, and human handoff.

  Visit ChatbaseFull verdict →