Eckoh Secure Payments vs Talkdesk Secure Payments

ESEckoh Secure Payments7.8Visit Talkdesk Secure Payments7.2Visit

Higher score ES Eckoh Secure Payments #3 in Contact Center Payments Software 7.8/10 Pricing on request ✓ 3 of 3 features Contact Eckoh

vs

Talkdesk Secure Payments #6 in Contact Center Payments Software 7.2/10 Pricing on request ✓ 3 of 3 features Visit Talkdesk

• Eckoh Secure Payments fits best

  Mid-market and enterprise contact centers

• Talkdesk Secure Payments fits best

  Talkdesk teams taking card payments by phone

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	ESEckoh Secure Payments 7.8/10 Visit ↗	Talkdesk Secure Payments 7.2/10 Visit ↗
At a glance
Editor score	7.8	7.2
Ranking	#3 in Contact Center Payments Software	#6 in Contact Center Payments Software
Best for	Mid-market and enterprise contact centers	Talkdesk teams taking card payments by phone
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email, Phone	Docs
Compliance	PCI DSS	PCI DSS
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Eckoh Secure Payments 3/3 · Talkdesk Secure Payments 3/3
Agent payment capture	✓	✓
Automated voice payments	✓	✓
PCI compliance	✓	✓
Specs
Payment channels	Voice	Voice
Payment methods	credit cards, debit cards	credit cards
Contact center integrations	Not checked yet	Talkdesk
Our review
Pros	Supports agent-assisted card capture without agents handling sensitive card data Masks payment data during telephone interactions Offers automated voice payment flows for credit and debit cards	Keeps card details out of recordings, agent screens and the contact-center environment Supports both agent-assisted payments and IVR flows Lets agents continue assisting customers while payment is processed
Cons	Supports voice rather than a broader set of payment channels Requires contacting Eckoh for pricing Designed for contact-center environments, not self-serve checkout	Supports voice payments only Processes credit cards, not other payment methods Uses PCI Pal for transaction processing
Our verdict	Eckoh Secure Payments is a cloud service for taking card payments in contact-center calls while keeping sensitive payment data out of agents’ direct handling. It is aimed at mid-market and enterprise organizations with customer-service… Read the review →	Talkdesk Secure Payments lets contact centers take credit-card payments during agent-assisted calls or through IVR. It is aimed at mid-market and enterprise teams using Talkdesk that need to handle phone payments while keeping card data… Read the review →

Strengths and trade-offs

• Eckoh Secure Payments — where it wins

  • Supports agent-assisted card capture without agents handling sensitive card data
  • Masks payment data during telephone interactions
  • Offers automated voice payment flows for credit and debit cards

  Where it doesn't

  • Supports voice rather than a broader set of payment channels
  • Requires contacting Eckoh for pricing
  • Designed for contact-center environments, not self-serve checkout

• Talkdesk Secure Payments — where it wins

  • Keeps card details out of recordings, agent screens and the contact-center environment
  • Supports both agent-assisted payments and IVR flows
  • Lets agents continue assisting customers while payment is processed

  Where it doesn't

  • Supports voice payments only
  • Processes credit cards, not other payment methods
  • Uses PCI Pal for transaction processing

• ESEckoh Secure Payments7.8/10 · Pricing on request

  Voice-focused card payment security for contact-center teams; pricing is sales-led.

  Contact EckohFull verdict →
• Talkdesk Secure Payments7.2/10 · Pricing on request

  A voice-payment option for Talkdesk teams that keeps card details outside the contact center.

  Visit TalkdeskFull verdict →