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Head-to-head · Contact Center Payments Software

VCC Live vs Eckoh Secure Payments

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
VCC Live #2 in Contact Center Payments Software 7.8/10 Paid ✓ 0 of 3 features Visit VCC Live
Eckoh Secure Payments #3 in Contact Center Payments Software 7.8/10 Pricing on request ✓ 3 of 3 features Contact Eckoh

VCC Live leads on 0 checks, Eckoh Secure Payments on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Most featuresEckoh Secure Payments · 3 of 3

VCC Live and Eckoh Secure Payments score identically on our rubric (7.8 out of 10) for contact center payments software; VCC Live sits at #2 and Eckoh Secure Payments at #3 in our editorial ranking, so the choice comes down to fit.

VCC Live is the better fit for mid-market and enterprise contact centers. Eckoh Secure Payments is the better fit for mid-market and enterprise contact centers.

  • VCC Live fits best

    Mid-market and enterprise contact centers

  • Eckoh Secure Payments fits best

    Mid-market and enterprise contact centers

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Side by side

Feature VCC Live 7.8/10 Visit ↗ Eckoh Secure Payments 7.8/10 Visit ↗
At a glance
Editor score 7.8 7.8
Ranking #2 in Contact Center Payments Software #3 in Contact Center Payments Software
Best for Mid-market and enterprise contact centers Mid-market and enterprise contact centers
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone · 24/7 Email, Phone
Compliance PCI DSS, SSO/SAML PCI DSS
Built for Mid-market, Enterprise Mid-market, Enterprise
Features VCC Live 0/3 · Eckoh Secure Payments 3/3
Agent payment capture Not checked yet ✓ (best)
Automated voice payments Not checked yet ✓ (best)
PCI compliance Not checked yet ✓ (best)
Specs
Payment channels Not checked yet Voice
Payment methods Not checked yet credit cards, debit cards
Contact center integrations Not checked yet Not checked yet
Our review
Pros
  • IVR, call routing, queues, and multiple outbound dialing modes
  • Multichannel handling across calls, email, SMS, chat, and messaging apps
  • Enterprise adds phone payments, PCI DSS certification, and 24/7 support
  • Supports agent-assisted card capture without agents handling sensitive card data
  • Masks payment data during telephone interactions
  • Offers automated voice payment flows for credit and debit cards
Cons
  • Phone payments and PCI DSS certification are limited to Enterprise
  • No free plan; listed starting price is 50 per seat
  • Web is the only listed platform
  • Supports voice rather than a broader set of payment channels
  • Requires contacting Eckoh for pricing
  • Designed for contact-center environments, not self-serve checkout
Our verdict

VCC Live is a cloud contact center suite for organizations handling inbound and outbound customer communications, including sales, customer service, debt collection, and business process outsourcing teams. Its capabilities cover IVR, call…

Read the review →

Eckoh Secure Payments is a cloud service for taking card payments in contact-center calls while keeping sensitive payment data out of agents’ direct handling. It is aimed at mid-market and enterprise organizations with customer-service…

Read the review →
  1. VCC LiveContact Center Payments Software 7.8Paid
  2. Eckoh Secure PaymentsContact Center Payments Software 7.8Pricing on request

Strengths and trade-offs

  • VCC Live — where it wins

    • IVR, call routing, queues, and multiple outbound dialing modes
    • Multichannel handling across calls, email, SMS, chat, and messaging apps
    • Enterprise adds phone payments, PCI DSS certification, and 24/7 support

    Where it doesn't

    • Phone payments and PCI DSS certification are limited to Enterprise
    • No free plan; listed starting price is 50 per seat
    • Web is the only listed platform

  • Eckoh Secure Payments — where it wins

    • Supports agent-assisted card capture without agents handling sensitive card data
    • Masks payment data during telephone interactions
    • Offers automated voice payment flows for credit and debit cards

    Where it doesn't

    • Supports voice rather than a broader set of payment channels
    • Requires contacting Eckoh for pricing
    • Designed for contact-center environments, not self-serve checkout
  • VCC Live7.8/10 · Paid

    A cloud contact center suite with phone payments and PCI DSS certification on Enterprise.

    Visit VCC LiveFull verdict →
  • Eckoh Secure Payments7.8/10 · Pricing on request

    Voice-focused card payment security for contact-center teams; pricing is sales-led.

    Contact EckohFull verdict →

More comparisons

All contact center payments software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update