PCI Pal vs Eckoh Secure Payments

PCI Pal8.7Visit ESEckoh Secure Payments7.8Visit

Higher score PCI Pal #1 in Contact Center Payments Software 8.7/10 Pricing on request ✓ 3 of 3 features Visit PCI Pal

vs

ES Eckoh Secure Payments #3 in Contact Center Payments Software 7.8/10 Pricing on request ✓ 3 of 3 features Contact Eckoh

• PCI Pal fits best

  Contact centers needing broad payment-channel coverage

• Eckoh Secure Payments fits best

  Mid-market and enterprise contact centers

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Side by side

Feature	PCI Pal 8.7/10 Visit ↗	ESEckoh Secure Payments 7.8/10 Visit ↗
At a glance
Editor score	8.7	7.8
Ranking	#1 in Contact Center Payments Software	#3 in Contact Center Payments Software
Best for	Contact centers needing broad payment-channel coverage	Mid-market and enterprise contact centers
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Support	Email, Docs	Email, Phone
Compliance	PCI DSS, GDPR, SOC 2	PCI DSS
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features PCI Pal 3/3 · Eckoh Secure Payments 3/3
Agent payment capture	✓	✓
Automated voice payments	✓	✓
PCI compliance	✓	✓
Specs
Payment channels	Omnichannel	Voice
Payment methods	credit cards, debit cards	credit cards, debit cards
Contact center integrations	Genesys, Cisco, Avaya, Amazon Connect, NICE CXone, Microsoft Dynamics 365, Talkdesk	Not checked yet
Our review
Pros	Supports agent-assisted, IVR, digital-link, DTMF and speech payment flows Helps keep payment data out of call recordings and away from agents Integrates with Genesys, Cisco, Avaya, Amazon Connect and other platforms	Supports agent-assisted card capture without agents handling sensitive card data Masks payment data during telephone interactions Offers automated voice payment flows for credit and debit cards
Cons	Pricing requires contacting sales rather than choosing a published plan Capabilities and integrations vary by deployment and region Focused on credit and debit card payments in contact-center workflows	Supports voice rather than a broader set of payment channels Requires contacting Eckoh for pricing Designed for contact-center environments, not self-serve checkout
Our verdict	PCI Pal is a cloud payment security platform for contact centers that need to take credit and debit card payments without exposing sensitive payment data to agents or call-recording systems. Its scope spans agent-assisted capture,… Read the review →	Eckoh Secure Payments is a cloud service for taking card payments in contact-center calls while keeping sensitive payment data out of agents’ direct handling. It is aimed at mid-market and enterprise organizations with customer-service… Read the review →

Strengths and trade-offs

• PCI Pal — where it wins

  • Supports agent-assisted, IVR, digital-link, DTMF and speech payment flows
  • Helps keep payment data out of call recordings and away from agents
  • Integrates with Genesys, Cisco, Avaya, Amazon Connect and other platforms

  Where it doesn't

  • Pricing requires contacting sales rather than choosing a published plan
  • Capabilities and integrations vary by deployment and region
  • Focused on credit and debit card payments in contact-center workflows

• Eckoh Secure Payments — where it wins

  • Supports agent-assisted card capture without agents handling sensitive card data
  • Masks payment data during telephone interactions
  • Offers automated voice payment flows for credit and debit cards

  Where it doesn't

  • Supports voice rather than a broader set of payment channels
  • Requires contacting Eckoh for pricing
  • Designed for contact-center environments, not self-serve checkout

• PCI Pal8.7/10 · Pricing on request

  Broad payment-channel coverage for contact centers, with PCI scope-reduction controls.

  Visit PCI PalFull verdict →
• ESEckoh Secure Payments7.8/10 · Pricing on request

  Voice-focused card payment security for contact-center teams; pricing is sales-led.

  Contact EckohFull verdict →