PCI Pal
PCI Pal: Broad payment-channel coverage for contact centers, with PCI scope-reduction controls. Ranked #1 of 11 in Contact Center Payments Software by our editors (8.7/10); pricing: Pricing on request; best for contact centers needing broad payment-channel coverage.
At a glance
- Editor score8.7 / 10
- PricingPricing on request
- Best forContact centers needing broad payment-channel coverage
- Free planNo
- Agent payment captureYes
- Founded2006 · Reading, United Kingdom
- Facts checked24 Sep 2026
Where it wins
- Supports agent-assisted, IVR, digital-link, DTMF and speech payment flows
- Helps keep payment data out of call recordings and away from agents
- Integrates with Genesys, Cisco, Avaya, Amazon Connect and other platforms
Where it doesn't
- Pricing requires contacting sales rather than choosing a published plan
- Capabilities and integrations vary by deployment and region
- Focused on credit and debit card payments in contact-center workflows
Our verdict on PCI Pal
PCI Pal is a cloud payment security platform for contact centers that need to take credit and debit card payments without exposing sensitive payment data to agents or call-recording systems. Its scope spans agent-assisted capture, automated voice journeys and digital payment experiences, making it relevant to mid-market and enterprise organizations that handle payments across telephone and digital channels. The focus is specifically on contact-center payment workflows rather than general-purpose payment processing.
Its breadth is the main differentiator: customers can support agent-assisted capture, automated IVR, digital payment links and web journeys, plus DTMF and speech-based capture. The platform is designed to protect payment data from call recordings and includes PCI DSS scope-reduction controls. Listed integrations include Genesys, Cisco, Avaya, Amazon Connect, NICE CXone, Microsoft Dynamics 365 and Talkdesk, which gives teams several established contact-center environments to consider. The vendor notes that capabilities and integrations can vary by deployment and region, so organizations should check fit against their particular configuration.
According to the vendor's pricing model, PCI Pal uses contact sales and has no free plan, so buyers should expect a sales-led evaluation rather than a self-serve tier comparison. The product is a stronger fit for contact centers that need multiple payment channels and controls aimed at reducing PCI scope. It may be less suitable for teams seeking transparent published pricing or a broader payment product outside contact-center operations. Email and documentation are listed support channels, and the stated compliance coverage includes PCI DSS, GDPR and SOC 2.
Your product? Our editors can test PCI Pal in depth and publish a review, labelled as paid · from $149/mo →
PCI Pal pricing
PCI Pal fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Agent payment capture | Yes |
| Automated voice payments | Yes |
| Payment channels | Omnichannel |
| Payment methods | credit cards, debit cards |
| Contact center integrations | Genesys, Cisco, Avaya, Amazon Connect, NICE CXone, Microsoft Dynamics 365, Talkdesk |
| PCI compliance | Yes |
| Deployment | Cloud |
| Compliance & security | PCI DSS, GDPR, SOC 2 |
| Support | Email, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Genesys, Cisco, Avaya, Amazon Connect, NICE CXone, Microsoft Dynamics 365 … See all → |
| Pricing | Pricing on request |
| Website | pcipal.com |
| Facts checked | 24 Sep 2026 |
PCI Pal integrations
PCI Pal lists 7 integrations on its own site.
- Genesys
- Cisco
- Avaya
- Amazon Connect
- NICE CXone
- Microsoft Dynamics 365
- Talkdesk
See all PCI Pal integrations →
Alternatives to PCI Pal
- VCC LiveA cloud contact center suite with phone payments and PCI DSS certification on Enterprise.7.8
- Eckoh Secure PaymentsVoice-focused card payment security for contact-center teams; pricing is sales-led.7.8
- SycurioA contact-center payment security platform spanning agent, voice and digital capture.7.6
See all PCI Pal alternatives →
PCI Pal vs the competition
- PCI Pal vs VCC Live
- PCI Pal vs Eckoh Secure Payments
- PCI Pal vs Sycurio
- PCI Pal vs Bluefin Call Center Payments
- PCI Pal vs Talkdesk Secure Payments
- PCI Pal vs NICE CXone
Compare PCI Pal with any tool side by side →
Also Ranked In
PCI Pal is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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