VCC Live
VCC Live: A broad cloud contact center for dialers, routing, supervision, and digital channels. Ranked #21 of 36 in Omnichannel Contact Center Software by our editors (7.4/10); pricing: Paid; best for teams needing dialers and supervisor controls.
At a glance
- Editor score7.4 / 10
- PricingPaid
- Best forTeams needing dialers and supervisor controls
- Free planNo
- Facts checked23 Sep 2026
Where it wins
- Four dialer modes, including predictive and power dialing
- Supervisor monitoring, whispering, takeover, and real-time dashboards
- Voice, email, SMS, chat, and social channels in one platform
Where it doesn't
- No free plan is available
- Advanced omnichannel features require higher-tier plans
- Enterprise-only features include SSO, PCI DSS, and 24/7 support
Our verdict on VCC Live
VCC Live is a cloud contact center platform for customer service, sales, debt collection, and other customer communications teams. It combines inbound and outbound calling with IVR, automatic call distribution, skill-based routing, call recording, agent scripting, data-capture forms, and digital channels. Browser-based tools support agents, while the platform is also available through an API.
Its strongest area is operational control for voice teams. Manual, preview, power, and predictive dialers support different outbound workflows, while outbound IVR campaigns extend automated calling. Supervisors can monitor calls, whisper to agents, and take over when needed. Real-time dashboards and KPI metrics add visibility, and downloadable voice files support access to recorded calls. CRM and business-tool integrations include Salesforce, HubSpot, Looker (Data Studio), DocuSign, Google Dialogflow, and Zapier.
The published plans show a progression from core calling to broader management and omnichannel capabilities. Essentials includes inbound and outbound calls, automatic dialers, queues, recording, project management, and internal chat. Advanced adds IVR, quality management, team management, a database API, and real-time metrics. Multichannel adds chat app, social media, live chat, email automation, and ticketing. Enterprise adds extra security, phone payments, PCI DSS certification, 24/7 support, and single sign-on. VCC Live fits teams that need a wide contact-center feature set and supervisor tooling; teams seeking a free plan or only basic calling may prefer a narrower option.
Your product? Our editors can test VCC Live in depth and publish a review, labelled as paid · from $149/mo →
VCC Live pricing
All 4 VCC Live plans and prices →
VCC Live fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Voice channel | Not verified |
| Digital channels | Not verified |
| Workforce management | Not verified |
| Outbound dialer | Yes |
| AI agent assistance | Not verified |
| Interaction recording | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | PCI DSS, SSO/SAML |
| Support | Email, Phone · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier … See all → |
| Pricing | Paid (source) |
| Website | vcc.live |
| Facts checked | 23 Sep 2026 |
VCC Live integrations
VCC Live lists 8 integrations on its own site.
- Salesforce
- HubSpot
- Looker
- DocuSign
- Dialogflow
- Zapier
- Messenger
See all VCC Live integrations →
Alternatives to VCC Live
- RingCentral RingCXA broad omnichannel contact center with strong workforce, AI, and reporting coverage.9.4
- Amazon ConnectA broad AWS-native contact center with omnichannel routing, workforce tools, and AI.9.3
- Intermedia Contact CenterA supervision-focused omnichannel contact center with routing, workforce tools, and AI.9.2
See all VCC Live alternatives →
Also Ranked In
VCC Live is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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