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Head-to-head · Contact Center Payments Software

Eckoh Secure Payments vs Bluefin Call Center Payments

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Eckoh Secure Payments #3 in Contact Center Payments Software 7.8/10 Pricing on request ✓ 3 of 3 features Contact Eckoh
Bluefin Call Center Payments #5 in Contact Center Payments Software 7.4/10 Pricing on request ✓ 3 of 3 features Contact Bluefin

Eckoh Secure Payments leads on 0 checks, Bluefin Call Center Payments on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreEckoh Secure Payments · 7.8/10

Eckoh Secure Payments scores higher on our rubric for contact center payments software: 7.8 against 7.4 out of 10; our editors rank them #3 and #5.

Eckoh Secure Payments is the better fit for mid-market and enterprise contact centers. Bluefin Call Center Payments is the better fit for mid-market and enterprise voice-focused call centers.

  • Eckoh Secure Payments fits best

    Mid-market and enterprise contact centers

  • Bluefin Call Center Payments fits best

    Mid-market and enterprise voice-focused call centers

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Side by side

Feature Eckoh Secure Payments 7.8/10 Visit ↗ Bluefin Call Center Payments 7.4/10 Visit ↗
At a glance
Editor score 7.8 7.4
Ranking #3 in Contact Center Payments Software #5 in Contact Center Payments Software
Best for Mid-market and enterprise contact centers Mid-market and enterprise voice-focused call centers
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud
Compliance PCI DSS PCI DSS
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Eckoh Secure Payments 3/3 · Bluefin Call Center Payments 3/3
Agent payment capture ✓ ✓
Automated voice payments ✓ ✓
PCI compliance ✓ ✓
Specs
Payment channels Voice Voice
Payment methods credit cards, debit cards Not checked yet
Contact center integrations Not checked yet Not checked yet
Our review
Pros
  • Supports agent-assisted card capture without agents handling sensitive card data
  • Masks payment data during telephone interactions
  • Offers automated voice payment flows for credit and debit cards
  • Supports agent-assisted payment capture during customer calls
  • Automates telephone payments through voice and IVR flows
  • Designed to reduce PCI exposure to agents and call-center systems
Cons
  • Supports voice rather than a broader set of payment channels
  • Requires contacting Eckoh for pricing
  • Designed for contact-center environments, not self-serve checkout
  • Supports voice only, according to the listed channels
  • Pricing requires contacting Bluefin
  • No named integrations are specified
Our verdict

Eckoh Secure Payments is a cloud service for taking card payments in contact-center calls while keeping sensitive payment data out of agents’ direct handling. It is aimed at mid-market and enterprise organizations with customer-service…

Read the review →

Bluefin Call Center Payments supports card payments during customer-service and contact-center calls. Its workflow combines agent-assisted capture with automated telephone payment flows, while aiming to limit agents’ and call-center…

Read the review →
  1. Eckoh Secure PaymentsContact Center Payments Software 7.8Pricing on request
  2. Bluefin Call Center PaymentsContact Center Payments Software 7.4Pricing on request

Strengths and trade-offs

  • Eckoh Secure Payments — where it wins

    • Supports agent-assisted card capture without agents handling sensitive card data
    • Masks payment data during telephone interactions
    • Offers automated voice payment flows for credit and debit cards

    Where it doesn't

    • Supports voice rather than a broader set of payment channels
    • Requires contacting Eckoh for pricing
    • Designed for contact-center environments, not self-serve checkout

  • Bluefin Call Center Payments — where it wins

    • Supports agent-assisted payment capture during customer calls
    • Automates telephone payments through voice and IVR flows
    • Designed to reduce PCI exposure to agents and call-center systems

    Where it doesn't

    • Supports voice only, according to the listed channels
    • Pricing requires contacting Bluefin
    • No named integrations are specified
  • Eckoh Secure Payments7.8/10 · Pricing on request

    Voice-focused card payment security for contact-center teams; pricing is sales-led.

    Contact EckohFull verdict →
  • Bluefin Call Center Payments7.4/10 · Pricing on request

    Voice payment capture for contact centers, with agent-assisted and automated flows.

    Contact BluefinFull verdict →

More comparisons

All contact center payments software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update