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Head-to-head · Contact Center Payments Software

Eckoh Secure Payments vs NICE CXone

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Eckoh Secure Payments #3 in Contact Center Payments Software 7.8/10 Pricing on request ✓ 3 of 3 features Contact Eckoh
NICE CXone #7 in Contact Center Payments Software 6.8/10 Paid ✓ 0 of 3 features Visit NICE CXone

Eckoh Secure Payments leads on 0 checks, NICE CXone on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreEckoh Secure Payments · 7.8/10
  • Most featuresEckoh Secure Payments · 3 of 3

Eckoh Secure Payments scores higher on our rubric for contact center payments software: 7.8 against 6.8 out of 10; our editors rank them #3 and #7.

Eckoh Secure Payments is the better fit for mid-market and enterprise contact centers. NICE CXone is the better fit for mid-market and enterprise contact centers.

  • Eckoh Secure Payments fits best

    Mid-market and enterprise contact centers

  • NICE CXone fits best

    Mid-market and enterprise contact centers

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Side by side

Feature Eckoh Secure Payments 7.8/10 Visit ↗ NICE CXone 6.8/10 Visit ↗
At a glance
Editor score 7.8 6.8
Ranking #3 in Contact Center Payments Software #7 in Contact Center Payments Software
Best for Mid-market and enterprise contact centers Mid-market and enterprise contact centers
Pricing model Paid Paid
Starting price Pricing on request $110/user/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone Community, Docs
Compliance PCI DSS SOC 2, GDPR, HIPAA, PCI DSS
Built for Mid-market, Enterprise Enterprise, Mid-market
Features Eckoh Secure Payments 3/3 · NICE CXone 0/3
Agent payment capture ✓ (best) Not checked yet
Automated voice payments ✓ (best) Not checked yet
PCI compliance ✓ (best) Not checked yet
Specs
Payment channels Voice Not checked yet
Payment methods credit cards, debit cards Not checked yet
Contact center integrations Not checked yet Not checked yet
Our review
Pros
  • Supports agent-assisted card capture without agents handling sensitive card data
  • Masks payment data during telephone interactions
  • Offers automated voice payment flows for credit and debit cards
  • Routes voice, digital channels and work items through one platform
  • AI supports agent matching, self-service and proactive engagement
  • Recording, compliance controls and interaction analytics are included
Cons
  • Supports voice rather than a broader set of payment channels
  • Requires contacting Eckoh for pricing
  • Designed for contact-center environments, not self-serve checkout
  • Payment capture is not established as a core feature
  • Monthly per-agent pricing starts at $110, with higher suites costing more
  • Its breadth may exceed the needs of teams seeking a payment-only tool
Our verdict

Eckoh Secure Payments is a cloud service for taking card payments in contact-center calls while keeping sensitive payment data out of agents’ direct handling. It is aimed at mid-market and enterprise organizations with customer-service…

Read the review →

NICE CXone brings voice and digital customer interactions, routing, AI agents, workflow orchestration and analytics into a cloud contact-center platform. It suits mid-market and enterprise organizations managing complex service operations…

Read the review →
  1. Eckoh Secure PaymentsContact Center Payments Software 7.8Pricing on request
  2. NICE CXoneContact Center Payments Software 6.8Paid

Strengths and trade-offs

  • Eckoh Secure Payments — where it wins

    • Supports agent-assisted card capture without agents handling sensitive card data
    • Masks payment data during telephone interactions
    • Offers automated voice payment flows for credit and debit cards

    Where it doesn't

    • Supports voice rather than a broader set of payment channels
    • Requires contacting Eckoh for pricing
    • Designed for contact-center environments, not self-serve checkout

  • NICE CXone — where it wins

    • Routes voice, digital channels and work items through one platform
    • AI supports agent matching, self-service and proactive engagement
    • Recording, compliance controls and interaction analytics are included

    Where it doesn't

    • Payment capture is not established as a core feature
    • Monthly per-agent pricing starts at $110, with higher suites costing more
    • Its breadth may exceed the needs of teams seeking a payment-only tool
  • Eckoh Secure Payments7.8/10 · Pricing on request

    Voice-focused card payment security for contact-center teams; pricing is sales-led.

    Contact EckohFull verdict →
  • NICE CXone6.8/10 · Paid

    A broad contact-center platform, though payment capture is not established as a core feature.

    Visit NICE CXoneFull verdict →

More comparisons

All contact center payments software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update