Dixa vs Re:amaze

Dixa8.3Visit Re:amaze8.1Visit

Higher score Dixa #4 in Ecommerce Customer Service Software 8.3/10 Paid ✓ 0 of 2 features Visit Dixa

vs

Re:amaze #6 in Ecommerce Customer Service Software 8.1/10 14-day trial Free trial✓ 0 of 2 features Visit Re:amaze

• Dixa fits best

  Mid-market teams needing structured omnichannel support

• Re:amaze fits best

  Small teams prioritizing chat and social support

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Side by side

Feature	Dixa 8.3/10 Visit ↗	Re:amaze 8.1/10 Visit ↗
At a glance
Editor score	8.3	8.1
Ranking	#4 in Ecommerce Customer Service Software	#6 in Ecommerce Customer Service Software
Best for	Mid-market teams needing structured omnichannel support	Small teams prioritizing chat and social support
Pricing model	Paid	Paid
Starting price	€89/seat/mo	$29/user/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Phone, Docs	Email, Live chat, Docs
Compliance	SOC 2, GDPR	GDPR, 2FA
Integrations	35+ integrations	20 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Dixa 0/2 · Re:amaze 0/2
Returns management	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Specs
Store integrations	Not checked yet	Not checked yet
Marketplace integrations	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Our review
Pros	Unifies phone, email, forms, chat, and social in one contact center Routes conversations by skills, language, priority, availability, or attributes Combines SLA tracking, a help center, workflow automation, and an AI Agent	Combines live chat, chatbots, FAQs, and a shared inbox Connects Shopify and other commerce and messaging services Proactive messaging, visitor tracking, and AI-assisted replies
Cons	The monthly entry price is €89 per seat There is no free plan Deployment is cloud-only	Paid plans start at $29 per team member monthly Commerce integrations do not establish order or returns workflows Advanced reporting and management controls require higher tiers
Our verdict	Dixa brings phone, email, forms, chat, and social conversations into a shared customer-service workspace, with threaded histories and customer context. It is aimed at consumer brands and mid-market support teams that need structured… Read the review →	Re:amaze brings website live chat, chatbots, email, social channels, FAQs, and other customer conversations into a shared support platform. It is suited to small ecommerce teams that want chat and social support alongside automation,… Read the review →

Strengths and trade-offs

• Dixa — where it wins

  • Unifies phone, email, forms, chat, and social in one contact center
  • Routes conversations by skills, language, priority, availability, or attributes
  • Combines SLA tracking, a help center, workflow automation, and an AI Agent

  Where it doesn't

  • The monthly entry price is €89 per seat
  • There is no free plan
  • Deployment is cloud-only

• Re:amaze — where it wins

  • Combines live chat, chatbots, FAQs, and a shared inbox
  • Connects Shopify and other commerce and messaging services
  • Proactive messaging, visitor tracking, and AI-assisted replies

  Where it doesn't

  • Paid plans start at $29 per team member monthly
  • Commerce integrations do not establish order or returns workflows
  • Advanced reporting and management controls require higher tiers

• Dixa8.3/10 · Paid

  A structured support workspace for mid-market teams across phone, email, chat, and social.

  Visit DixaFull verdict →
• Re:amaze8.1/10 · 14-day trial

  A multichannel support hub for small teams focused on chat and social.

  Visit Re:amazeFull verdict →