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Head-to-head · Tool Agents

Devin vs Intercom

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Devin #7 in Tool Agents 6.9/10 Free plan · paid from $20/user/mo Free plan✓ 0 of 3 features Visit Devin
Intercom #8 in Tool Agents 6.5/10 From $29/user/mo (annual) · 14-day trial ✓ 0 of 3 features Visit Intercom

Devin leads on 1 check, Intercom on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDevin · 6.9/10
  • Free planonly Devin

Devin scores higher on our rubric for tool agents: 6.9 against 6.5 out of 10; our editors rank them #7 and #8.

Devin offers free plan; Intercom doesn't.

Devin is the better fit for engineering teams delegating autonomous coding work. Intercom is the better fit for support teams adding AI agents to omnichannel service.

  • Devin fits best

    Engineering teams delegating autonomous coding work

  • Intercom fits best

    Support teams adding AI agents to omnichannel service

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature Devin 6.9/10 Visit ↗ Intercom 6.5/10 Visit ↗
At a glance
Editor score 6.9 6.5
Ranking #7 in Tool Agents #8 in Tool Agents
Best for Engineering teams delegating autonomous coding work Support teams adding AI agents to omnichannel service
Pricing model Free plan + paid Paid
Starting price Not published Not published
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Desktop Cloud, Mobile
Platforms Web, Windows, macOS, Linux Web, iOS, Android
Support Email, Docs Email, Live chat, Community, Docs · 24/7
Compliance SOC 2, ISO 27001 SOC 2, ISO 27001, GDPR, HIPAA, 2FA
Integrations 10 integrations 450+ integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Devin 0/3 · Intercom 0/3
API access Not published Not published
Workflow builder Not published Not published
Audit logs Not published Not published
Specs
Deployment Not published Not published
Model choice Not published Not published
Built-in connectors Not published Not published
Included runs Not published Not published
Our review
Pros
  • Plans and executes coding tasks, including writing, running, and testing code
  • Supports pull-request review, bug fixing, migrations, and refactoring
  • Connects with GitHub, GitLab, Bitbucket, Slack, Jira, and Linear
  • Fin can answer questions and hand off with conversation context.
  • Shared inbox, ticketing, chat, and workflow automation work together.
  • Supports email, phone, SMS, WhatsApp, and social messaging.
Cons
  • Free includes limited Devin usage
  • Pro has daily and weekly usage quotas
  • Teams starts at $80 per month, with full seats costing $40 per month each
  • Fin AI Agent costs $0.99 per outcome in addition to seat pricing.
  • Advanced and Expert cost more per seat than Essential.
  • No free plan is offered.
Our verdict

Devin is an autonomous AI software engineer for individuals and engineering teams that want to delegate multi-step coding work. It can plan and execute tasks, investigate bugs, write and test code, review pull requests, and handle…

Read the review →

Intercom brings customer conversations into a service workspace for support teams that need live chat, ticketing, automation, and AI-assisted responses across channels. Its Messenger supports website and in-product chat, while the shared…

Read the review →
  1. DevinTool Agents 6.9Free plan · paid from $20/user/mo
  2. IntercomTool Agents 6.5From $29/user/mo (annual) · 14-day trial

Strengths and trade-offs

  • Devin — where it wins

    • Plans and executes coding tasks, including writing, running, and testing code
    • Supports pull-request review, bug fixing, migrations, and refactoring
    • Connects with GitHub, GitLab, Bitbucket, Slack, Jira, and Linear

    Where it doesn't

    • Free includes limited Devin usage
    • Pro has daily and weekly usage quotas
    • Teams starts at $80 per month, with full seats costing $40 per month each

  • Intercom — where it wins

    • Fin can answer questions and hand off with conversation context.
    • Shared inbox, ticketing, chat, and workflow automation work together.
    • Supports email, phone, SMS, WhatsApp, and social messaging.

    Where it doesn't

    • Fin AI Agent costs $0.99 per outcome in addition to seat pricing.
    • Advanced and Expert cost more per seat than Essential.
    • No free plan is offered.
  • Devin6.9/10 · Free plan · paid from $20/user/mo

    Devin handles coding tasks, reviews, migrations, and scheduled work, with usage-based plan limits.

    Visit DevinFull verdict →
  • Intercom6.5/10 · From $29/user/mo (annual) · 14-day trial

    Omnichannel support with Fin AI Agent, shared ticketing, and workflow automation.

    Visit IntercomFull verdict →

More comparisons

All tool agents comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update