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Head-to-head · Customer Experience Analytics Software

Contentsquare vs Glassbox

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Contentsquare #4 in Customer Experience Analytics Software 8.8/10 Free plan · 15-day trial Free planFree trial✓ 0 of 4 features Visit Contentsquare
Glassbox #5 in Customer Experience Analytics Software 8.7/10 Pricing on request ✓ 0 of 4 features Visit Glassbox

Contentsquare leads on 0 checks, Glassbox on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreContentsquare · 8.8/10
  • Free planonly Contentsquare
  • Free trialonly Contentsquare

Contentsquare scores higher on our rubric for customer experience analytics software: 8.8 against 8.7 out of 10; our editors rank them #4 and #5.

Contentsquare is the better fit for digital teams needing broad journey analytics. Glassbox is the better fit for enterprises needing deep digital experience analytics.

  • Contentsquare fits best

    Digital teams needing broad journey analytics

  • Glassbox fits best

    Enterprises needing deep digital experience analytics

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Side by side

Feature Contentsquare 8.8/10 Visit ↗ Glassbox 8.7/10 Visit ↗
At a glance
Editor score 8.8 8.7
Ranking #4 in Customer Experience Analytics Software #5 in Customer Experience Analytics Software
Best for Digital teams needing broad journey analytics Enterprises needing deep digital experience analytics
Pricing model Free plan + paid Paid
Starting price — —
Free plan ✓ (best) Not checked yet
Free trial 15 days —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations 100+ integrations 16 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Contentsquare 0/4 · Glassbox 0/4
Sentiment analysis Not checked yet Not checked yet
Journey analysis Not checked yet Not checked yet
Interaction analytics Not checked yet Not checked yet
Text analytics Not checked yet Not checked yet
Specs
Feedback channels Not checked yet Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Free plan includes 200,000 monthly sessions and core analytics
  • Covers replay, heatmaps, funnels, journeys, events, and monitoring
  • Supports web, iOS, Android, Chrome extension, and API access
  • Captures web and mobile interactions with tagless session recording
  • Combines replay, journey analysis, funnels, and friction detection
  • Supports cloud, hybrid, and on-premises deployment models
Cons
  • Growth pricing starts at $49 per month with annual billing
  • Advanced capabilities are split across higher Pro and Enterprise tiers
  • Data access and retention vary by plan
  • Pricing requires a conversation with sales
  • Replay coverage and retention vary by package
  • Its breadth may exceed the needs of smaller teams
Our verdict

Contentsquare is a digital experience analytics platform for marketing, product, UX, ecommerce, and analytics teams. It analyzes behavior across websites and mobile apps through session replay, heatmaps, funnels, journey analysis, zoning,…

Read the review →

Glassbox is a digital experience analytics platform for enterprises studying websites and mobile apps. It captures digital interactions and technical events, then connects session replay with interaction maps, funnel analysis,…

Read the review →
  1. ContentsquareCustomer Experience Analytics Software 8.8Free plan · 15-day trial
  2. GlassboxCustomer Experience Analytics Software 8.7Pricing on request

Strengths and trade-offs

  • Contentsquare — where it wins

    • Free plan includes 200,000 monthly sessions and core analytics
    • Covers replay, heatmaps, funnels, journeys, events, and monitoring
    • Supports web, iOS, Android, Chrome extension, and API access

    Where it doesn't

    • Growth pricing starts at $49 per month with annual billing
    • Advanced capabilities are split across higher Pro and Enterprise tiers
    • Data access and retention vary by plan

  • Glassbox — where it wins

    • Captures web and mobile interactions with tagless session recording
    • Combines replay, journey analysis, funnels, and friction detection
    • Supports cloud, hybrid, and on-premises deployment models

    Where it doesn't

    • Pricing requires a conversation with sales
    • Replay coverage and retention vary by package
    • Its breadth may exceed the needs of smaller teams

More comparisons

All customer experience analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update