CiviCRM vs Salesforce Nonprofit Cloud

CiviCRM9.3Visit Salesforce Nonprofit Cloud9.2Visit

Higher score CiviCRM #1 in Donor Management Software 9.3/10 Free plan Free plan✓ 5 of 5 features Visit CiviCRM

vs

Salesforce Nonprofit Cloud #2 in Donor Management Software 9.2/10 Free plan · 30-day trial Free planFree trial✓ 5 of 5 features Visit Salesforce

• CiviCRM fits best

  Open-source nonprofits needing broad flexibility

• Salesforce Nonprofit Cloud fits best

  Nonprofits needing CRM breadth and extensibility

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Side by side

Feature	CiviCRM 9.3/10 Visit ↗	Salesforce Nonprofit Cloud 9.2/10 Visit ↗
At a glance
Editor score	9.3	9.2
Ranking	#1 in Donor Management Software	#2 in Donor Management Software
Best for	Open-source nonprofits needing broad flexibility	Nonprofits needing CRM breadth and extensibility
Pricing model	Free plan + paid	Free plan + paid
Starting price	$15/mo (best)	$60/user/mo
Free plan	✓	✓
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Email, Community, Live chat, Docs	Community, Docs, Phone · 24/7
Compliance	GDPR	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	8 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features CiviCRM 5/5 · Salesforce Nonprofit Cloud 5/5
Campaign management	✓	✓
Online donation forms	✓	✓
Recurring donations	✓	✓
Automated receipts	✓	✓
Donor segmentation	✓	✓
Specs
Reporting level	Advanced	Advanced
Our review
Pros	Core software is free and open source Supports recurring gifts, receipts, segmentation and reporting Works with major CMS, payment, accounting and automation tools	Unified donor records with segmentation, gift, pledge, and recurring support Fundraising, volunteer, program, and outcomes management in one platform Advanced reporting plus API and Salesforce ecosystem integrations
Cons	Hosted plans cap contacts and email volumes Self-hosting requires an organization-managed deployment The breadth of features may require more configuration	Paid plans are priced per user per month with annual billing The free offering is limited to eligible nonprofits Its broad feature set may exceed the needs of smaller organizations
Our verdict	CiviCRM is a web-based, open-source constituent relationship management system for nonprofit and civic-sector organizations. It brings contact records, contributions, fundraising campaigns, memberships, events, email communications and… Read the review →	Salesforce Nonprofit Cloud is a cloud-based nonprofit platform for charities, social housing associations, social businesses, and other organizations managing fundraising alongside broader constituent work. It brings donor profiles,… Read the review →

Strengths and trade-offs

• CiviCRM — where it wins

  • Core software is free and open source
  • Supports recurring gifts, receipts, segmentation and reporting
  • Works with major CMS, payment, accounting and automation tools

  Where it doesn't

  • Hosted plans cap contacts and email volumes
  • Self-hosting requires an organization-managed deployment
  • The breadth of features may require more configuration

• Salesforce Nonprofit Cloud — where it wins

  • Unified donor records with segmentation, gift, pledge, and recurring support
  • Fundraising, volunteer, program, and outcomes management in one platform
  • Advanced reporting plus API and Salesforce ecosystem integrations

  Where it doesn't

  • Paid plans are priced per user per month with annual billing
  • The free offering is limited to eligible nonprofits
  • Its broad feature set may exceed the needs of smaller organizations

• CiviCRM9.3/10 · Free plan

  A flexible donor system with broad fundraising tools and open-source deployment options.

  Visit CiviCRMFull verdict →
• Salesforce Nonprofit Cloud9.2/10 · Free plan · 30-day trial

  A broad nonprofit CRM for organizations that need extensible donor and program management.

  Visit SalesforceFull verdict →