CallRail vs Infinity

CallRail8.9Visit Infinity8.6Visit

Higher score CallRail #1 in Inbound Call Tracking Software 8.9/10 14-day trial Free trial✓ 2 of 4 features Visit CallRail

vs

Infinity #3 in Inbound Call Tracking Software 8.6/10 Paid ✓ 2 of 4 features Visit Infinity

• CallRail fits best

  Marketing teams tracking inbound leads to campaigns

• Infinity fits best

  Teams needing mature, usage-priced call tracking

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Side by side

Feature	CallRail 8.9/10 Visit ↗	Infinity 8.6/10 Visit ↗
At a glance
Editor score	8.9	8.6
Ranking	#1 in Inbound Call Tracking Software	#3 in Inbound Call Tracking Software
Best for	Marketing teams tracking inbound leads to campaigns	Teams needing mature, usage-priced call tracking
Pricing model	Paid	Paid
Starting price	—	$0.15/unit usage-based
Free plan	—	—
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Phone, Tickets, Community	Docs · 24/7
Compliance	GDPR, HIPAA, PCI DSS	ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	50+ integrations	45+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features CallRail 2/4 · Infinity 2/4
Dynamic number insertion	✓	✓
Call recording	✓	✓
Call routing	Not checked yet	Not checked yet
CRM integrations	Not checked yet	Not checked yet
Specs
Attribution scope	Not checked yet	Not checked yet
Included tracking numbers	Not checked yet	Not checked yet
Our review
Pros	Links calls to ads, keywords, landing pages, and visitor journeys Adds recording, routing, transcripts, and lead notifications Connects with ad, analytics, CRM, and messaging tools	Visitor-level tracking links calls to campaigns, keywords, and journeys 45 integrations connect call data with advertising, CRM, analytics, and BI tools Conversation Analytics adds automated monitoring, summaries, and insights
Cons	Form tracking and multi-touch CPL reporting require applicable tiers Conversation summaries and sentiment analysis are on higher tiers Additional usage charges may apply	Per-call billing can make monthly costs vary with call volume Enterprise pricing is tailored rather than published as a standard rate Cloud deployment excludes teams requiring on-premises hosting
Our verdict	CallRail connects inbound calls and texts with the campaigns and website activity that generated them. Marketing teams can use tracking numbers and dynamic number insertion to attribute calls to advertising sources, paid-search keywords,… Read the review →	Infinity tracks inbound and outbound calls and connects them to marketing sources, campaigns, channels, keywords, and website journeys. Dynamic number insertion assigns unique tracking numbers to website visitors, while fixed numbers… Read the review →

Strengths and trade-offs

• CallRail — where it wins

  • Links calls to ads, keywords, landing pages, and visitor journeys
  • Adds recording, routing, transcripts, and lead notifications
  • Connects with ad, analytics, CRM, and messaging tools

  Where it doesn't

  • Form tracking and multi-touch CPL reporting require applicable tiers
  • Conversation summaries and sentiment analysis are on higher tiers
  • Additional usage charges may apply

• Infinity — where it wins

  • Visitor-level tracking links calls to campaigns, keywords, and journeys
  • 45 integrations connect call data with advertising, CRM, analytics, and BI tools
  • Conversation Analytics adds automated monitoring, summaries, and insights

  Where it doesn't

  • Per-call billing can make monthly costs vary with call volume
  • Enterprise pricing is tailored rather than published as a standard rate
  • Cloud deployment excludes teams requiring on-premises hosting

• CallRail8.9/10 · 14-day trial

  Tracks calls, texts, and forms back to campaigns, keywords, and visitor journeys.

  Visit CallRailFull verdict →
• Infinity8.6/10 · Paid

  A broad call-attribution suite with journey mapping, analytics integrations, and per-call billing.

  Visit InfinityFull verdict →